Getting Your Rental

Meet Inside the Adventure Academy
Before you make your way to the mountains to enjoy Southern California's best lift-served bike park, here are some helpful tips regarding your upcoming rental reservation. We recommend allowing at least 30-45 minutes from the time you arrive to check in and pick up your gear. Please allow additional time during peak and holiday periods.

Locate Your Confirmation Barcode(s)
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After your purchase is complete, you should receive a confirmation email entitled, "Big Bear Mountain Resort Reservations" with barcode(s) for all reservations purchased. To ensure deliverability, please add reservations@bbmr.com to your safe sender list.

If you are unable to locate your confirmation email, check your junk/spam folder or call 844.GO2.BEAR to speak to a reservation specialist. Please note, call and chat volumes may vary. We appreciate your patience.

Head to the Adventure Academy
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When your rental is ready you will receive a notification on your mobile device. Please return to the Snow Summit Adventure Academy to pick up your gear.

Check-In Queue & Waivers

When arriving, proceed to the Snow Summit Adventure Academy, located on the east end of the base area, and follow the instructions to be placed in the digital check-in queue. You will receive a message on your mobile device indicating next steps.

To save time, please fill out your liability waiver online before you arrive. A separate waiver for the bike rental is also required and must completed in-person. Minors under the age of 18 must have a parent/guardian sign on their behalf.

What to Bring
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The person who purchased the bike rental must be present and provide a valid ID and the credit card used to purchase the reservation.

Protective Gear Included
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Complete protective gear (full-face helmet, shin & elbow guards, and chest protector) is included with all Downhill and Freeride bike rentals. Open-face helmets are included with all Cross-Country rentals.

Lift Ticket or Season Pass Required
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Please note, a la carte bike and/or equipment rental reservations DO NOT include lift or terrain access. All guests must have a valid 2022 Bike Park season pass, 21/22 Dual Season pass, or Bike Park lift ticket. Guests with advance lift ticket reservations will receive a confirmation email with unique barcodes for each lift ticket purchased. To print your lift ticket(s), proceed to a base area pickup box and scan your barcode(s) prior to your lesson. If you have multiple guests under one reservation, you will need to distribute their tickets as barcodes may not be shared. Guests with bike rental reservations should proceed to the rental shop before printing/picking up their lift ticket(s). To locate a pickup box on-site, download the BBMR mobile app.

Locate Your Confirmation Email


After your lift ticket purchase is complete, you will receive a confirmation email receipt entitled "Big Bear Mountain Resort Reservations." Your confirmation email will have barcode(s) for all lift tickets purchased. To ensure deliverability, please add reservations@bbmr.com to your safe senders list.

If you are unable to locate your confirmation email, check your junk/spam folder or call 844.GO2.BEAR to speak to a reservation specialist. Please note, call and chat volumes may vary. We appreciate your patience.
Take a Screenshot


Mobile and Wi-Fi service can vary greatly in the mountains due to multiple factors, including device type, service provider, and weather conditions. Therefore, we highly recommend taking a screenshot of your lift ticket barcode(s) prior to arriving to ensure availability when using the pickup boxes. To screenshot your barcode(s), refer to your device instruction manual.
Find a Pickup Box


To locate a base area pickup box, download the BBMR mobile app and tap the interactive map for locations and directions. To redeem your lift ticket reservation, follow the instructions on the pickup box screen. If you need additional assistance, visit any open ticket window.
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