Big Bear Mountain Resort offers a couple of options in getting your reservation canceled or changed. Guests that would like to cancel their reservation may do so on the new Refund Request Form. Guests that would like to make a change to an existing reservation must call us at 844.GO2.BEAR. Change requests are not applicable to the Refund Request Form. Please note, we are experiencing high call volumes. We appreciate your patience.

  • Cancelations made up to 3 full days prior to the scheduled date are eligible for a full refund.
  • Cancelations made within 3 days, up until the day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee).
  • Same-day changes, cancellations, or failure to show up to your activity will result in a full forfeit of your payment.

We kindly ask that you read our Activity Change Policy below before starting a Refund Request to be sure your reservation is eligible.

Start Refund Request
The following products are non-refundable and non-transferable. Season lengths may vary annually and are subject to change based on weather conditions, guest wellbeing, and other extenuating circumstances. The following purchases do not include a minimum season duration guarantee:

  • Summit Bike Park Season Passes
  • Quad Pack
  • BBMR Season Passes
  • Ikon Pass
  • Dual Mountain Season Parking Pass
  • Seasonal Locker Rentals
  • Team Bear Programs and Camps
  • Gift Cards

Activity Change Vouchers (ACV) are in form of credit issued to guests in their guest record with cancelations made within 3 days, up until the day prior to the scheduled date. The vouchers are issued for the full value of the activity cost. ACV are good for one calendar year from the date of issue and can be used on a variety of activities during both winter and summer operations.
Activity change vouchers are good for one calendar year from date of issue. They can only be used towards the payment of activities at Snow Summit, Bear Mountain, June Mountain, and Mammoth Mountain .

To use your voucher, present it at the activity location, or you can purchase in advance by calling 844.GO2.BEAR the day prior to your selected activity. Some activities require a longer advanced purchase time frame. ACV cannot be applied/redeem online.

Winter Activities

Lift Tickets


Apply your ACV to a full-day, afternoon, or Night Session lift ticket. Plan ahead and purchase in advance to guarantee resort access and the cheapest rate on lift tickets.

Ticket Info

Rentals & Demos


For guaranteed equipment and sizes, apply your ACV to a rental reservation in advance at least 2 days ahead. Advance reservations are not required but highly recommended.

Rental Info

Group & Private Lessons


For guaranteed class sizes and instructor availability, apply your ACV to a lesson in advance at least 2 days ahead. Advance reservations are not required but highly recommended.

Lesson Info

Grizzly Ridge Tube Park


Apply your ACV to tubing tickets. Plan ahead and purchase in advance to guarantee the time slot you prefer.

Tube Park Info

Day Parking Tickets


$20 paid parking is extended to all BBMR lots – including remote lots – on weekends (Friday-Sunday) and holidays per car, per day. You must apply your ACV in advance by calling 844.GO2.BEAR.

Parking Info

Summer Activities

Bike or Scenic Sky Chair Lift Tickets


Apply your ACV to a day lift ticket or lift + lunch package. Plan ahead and purchase in advance to guarantee resort access and the cheapest rate on lift tickets.

Summit Bike Park Lift Tickets

Scenic Sky Chair Info

Mountain Bike Rentals


For guaranteed equipment and sizes, apply your ACV to a rental reservation in advance at least 2 days ahead. Advance reservations are not required but highly recommended.

Rental Info

Mountain Biking Lessons


For guaranteed class sizes and instructor availability, apply your ACV to a lesson in advance at least 2 days ahead. Advance reservations are not required but highly recommended.

Lesson Info

Basecamp Activities


Purchase in advance or present your voucher at the Adventure Academy at Snow Summit to purchase Kids Adventure Passes or individual climb, zip, or bungee activity sessions.

Activities Info

Bear Mountain Golf Course


Purchase in advance or present your voucher at the Pro Shop to pay for green fees – reserve a tee time by calling 909.585.8002.

Golf Info

To use your voucher at one of the other resorts, check that resort's website for special instructions:

Mammoth Mountain
June Mountain
Vouchers are NOT issued and cannot be redeemed for:

  • Season Passes
  • Gift Cards
  • PassCash
  • Seasonal Lockers
  • Airfare
  • Dining
  • Retail Shops, including MammothMountainStore.com or BigBearMountainResortStore.com

All policies subject to change.