If you would like to speak to a resort specialist about a reservation or to book a Big Bear Mountain Resort visit, the Reservations & Call Center which is available 7 days a week from 8AM–4PM daily. For all other departments, please check hours of operation. For activity changes such as refunds and cancelations, visit the Activity Change & Cancellation Policy page.
    • Directory

      Call Center/Reservations: 844.GO2.BEAR (844.462.2327)
      Email: info@bbmr.com
      Human Resources: 909.366.4900
      Bear Mountain & Snow Summit Mailing Address: P.O. Box 77, Big Bear Lake, CA 92315
      Snow Valley Mailing Address: P.O. Box 2337 Running Springs, CA. 92382

      DepartmentWinter (Nov-Apr)Summer (Jun-Oct)
      SafetyON-HILL EMERGENCY HOTLINE 909.866.2447
      Snow Valley Security: TBD
      Snow Summit Security 909.366.4944
      Bear Mountain Security 909.939.4946
      Snow Valley Patrol: TBD
      Snow Summit Patrol 909.366.4948
      Bear Mountain Patrol 909.939.7181
      ON-HILL EMERGENCY HOTLINE Snow Valley 909.867.2751 EXT 113 or Snow Summit 909.866.2447
      Snow Summit Security 909.366.4944
      Patrol 909.366.4948
      Lost & FoundSnow Summit 909.366.4944
      Bear Mountain 909.939.7180
      Group Sales Bear Mountain & Snow Summit 909.366.4941
      Bear Mountain & Snow Summit 909.366.4942
      Snow Valley 909.867.2751 EXT 169
      Snow Valley or Snow Summit 909.366.4941
      Snow Valley or Snow Summit 909.366.4942
      Lessons & Rentals 844.GO2.BEAR (844.462.2327) 844.GO2.BEAR (844.462.2327)
      Grizzly Ridge Tube Park844.GO2.BEAR (844.462.2327) 844.GO2.BEAR (844.462.2327)
      Big Bear Sports (Retail)Snow Summit 909.366.4937
      Bear Mountain 909.939.7179
      Online Store 909.866.0444
      Online Store 909.866.0444
      In-Town Village Shop 909.366.4980 909.366.4980
      Bear Mountain Golf Course 909.585.8002
      Media Inquiries909.366.4927
    • ON-HILL EMERGENCY NUMBER: 909.866.2447

      Contact Patrol for any safety-related issues. If you are on-hill and you do not have access to a phone, inform a lift operator or any uniformed employee of the nature and location of the emergency and a description of any injured persons.

      If you are hurt and don't need serious medical attention, visit one of our Patrol offices located at the base and top of both mountains. To speak to patrol, call Snow Summit 909.366.4948 or Bear Mountain 909.939.7181.

      Please note, Patrol is open year-round at Snow Summit and during winter only at Bear Mountain.

      Download the free Big Bear Mountain Resort mobile app for iPhone and Android and tap the medical icon in the upper left corner to contact Patrol.
    • To host an event at Big Bear Mountain Resort, visit the Event Request page.
    • Media Location Scouting

      Please complete a media request form for the following:

      • Media interviews (in-person or remote)
      • Resort photos, logos, media kit, video broll
      • Film/photo shoots
      • Location scouting/site tours
      • Resort sponsorship/advertising opportunities
      • In-resort demos and/or off-site activations

    • New BBMR Mobile App

      Download the latest Big Bear Mountain Resort mobile app for iPhone and Android featuring push notifications, activity tracking, weather, & more.
      Apple Store button
      Google Play button

      TicketsPurchase or reload your lift tickets on the mobile app to save time at the ticket windows with direct-to-lift access.
      Trail MapsGet easy access to the trail maps and stay connected on the mountain.
      ReportsBe in the know about current weather and road conditions, and see what trails, lifts and parks are open.
      TrackThe dashboard tracks your vertical, altitude, number of runs, top speed and more.
      ProfileCheck-in to let your friends know you’ve arrived, show off your season totals, and complete challenges.
      WebcamsWitness the action all over the mountain or spy on what’s going on at both resorts.
      Way FindingLocate pick up boxes, restrooms, and more.
      EventsGet the latest on activities and events, or use the calendar to help plan your next trip. If you missed a push notification, you can find it here.
      Mobile Food OrderingSkip the lines and order your food through the mobile app.

    • Sign Up to Get Text Alerts

      Big Bear Mountain Resort offers a program that provides snow and mountain biking alerts and event updates straight to your text messages. To receive these alerts, enter your information below.
      Sign Up to Get Text Alerts
      Sign up for bike, golf, or snow alerts for specials, trail conditions, and weather.
        Please select at least one group to join.

        Thank you for submitting

      23/24 winter job fair on sept. 23 from 9am-2pm at the BBMR employee center