Getting Your Rental

Meet Outside the Snow Valley Rental Shop or Snow Summit Adventure Academy
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Before you make your way to the mountains to enjoy Southern California's best lift-served bike parks, here are some helpful tips regarding your upcoming rental reservation. We recommend allowing at least 30-45 minutes from the time you arrive to check in and pick up your gear. Please allow additional time during peak and holiday periods.

Locate Your Confirmation Barcode(s)
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After your purchase is complete, you should receive a confirmation email entitled, "Big Bear Mountain Resort Reservations" with barcode(s) for all reservations purchased. To ensure deliverability, please add to your safe sender list.

If you are unable to locate your confirmation email, check your junk/spam folder or call 844.GO2.BEAR to speak to a reservation specialist. Please note, call and chat volumes may vary. We appreciate your patience.

Head to the Snow Valley Rental Shop or the Snow Summit Adventure Academy
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During checkout, you were prompted to select which location you wanted to reserve a mountain bike for. Please go to the appropriate resort. Return all gear to the same location you picked it up from.

Check-In and Waivers

When arriving, proceed to the Snow Valley Rental Shop or the Snow Summit Adventure Academy, located on the east end of the base area. To save time, please fill out your liability waiver online before you arrive. A separate waiver for the bike rental is also required and must be completed in person. Minors under the age of 18 must have a parent/guardian sign on their behalf.

What to Bring
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The person who purchased the bike rental must be present and provide a valid ID and the credit card used to purchase the reservation.

Protective Gear Included
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Complete protective gear (full-face helmet, shin & elbow guards, and chest protector) is included with all Downhill, eBike, and Freeride bike rentals. Open-face helmets are included with all Cross Country rentals.
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