Getting Your Rental

Meet Inside the Adventure Academy
When arriving at the rental shop located at the east end of the Snow Summit base area, please follow the instructions to be placed in the digital check in queue to let us know you're onsite. You will receive a message on your mobile device indicating next steps. To save time at the rental shop, please fill out a liability waiver online now. A separated waiver for the bike will be required to be filled out in-person. Minors under the age of 18 will need a parent/guardian to sign on their behalf. Please allow at least 30-45 minutes from the time you arrive to check in and pick up your gear. During peak and holiday period, please allow even more time.

What Do I need to Do?
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After your purchase is complete, locate your confirmation email. You should have received a confirmation email receipt entitled "Big Bear Mountain Resort Reservations." Your confirmation email will have barcode(s) for all reservations purchased. To ensure deliverability, please add reservations@bbmr.com to your safe senders list.

If you are unable to locate your confirmation email, check your junk/spam folder or call 844.GO2.BEAR to speak to a reservation specialist. Please note, call and chat volumes may vary. We appreciate your patience.

Where is the Adventure Academy?
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The Adventure Academy is located at the east end of the Snow Summit base area.

What Do I need to Bring?
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To pick up your MTB rental, the purchaser must be present with a valid ID and the original credit card used to purchase the reservation.

What's Included with my Rentals?
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Complete protective gear (full face helmet, shin & elbow guards, and chest protector) is included with all Downhill and Freeride bike rentals. Open face helmet is included with all Cross-Country rentals.

Make Sure You Also Have a Lift Ticket or Season Pass Before Picking Up Your Rentals
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Mountain bike rentals DO NOT include terrain access. A 2022 Bike Park Season Pass, 21/22 Dual Season Pass, or Bike Park Lift Ticket is required to use the mountain bike rentals. Guests with advance lift ticket reservations will receive a confirmation email with unique barcodes for each lift ticket purchased. Once scanned, all tickets within the reservation will print in the same session. If you have multiple guests under one reservation, you will need to distribute their tickets as barcodes may not be shared. Please stop by the rental shop before making your way to one of the pickup boxes in the base area to print your lift ticket(s). There are a handful pick up boxes at each base area; to locate a box on-site, download the BBMR mobile app.

Locate Your Confirmation Email


After your lift ticket purchase is complete, you will receive a confirmation email receipt entitled "Big Bear Mountain Resort Reservations." Your confirmation email will have barcode(s) for all lift tickets purchased. To ensure deliverability, please add reservations@bbmr.com to your safe senders list.

If you are unable to locate your confirmation email, check your junk/spam folder or call 844.GO2.BEAR to speak to a reservation specialist. Please note, call and chat volumes may vary. We appreciate your patience.
Take a Screenshot


Mobile and Wi-Fi service can vary greatly in the mountains due to multiple factors, including device type, service provider, and weather conditions. Therefore, we highly recommend taking a screenshot of your lift ticket barcode(s) prior to arriving to ensure availability when using the pickup boxes. To screenshot your barcode(s), refer to your device instruction manual.
Find a Pickup Box


There are a handful of pickup boxes in the base areas. To locate a box, download the BBMR Mobile App and go to the Pickup Box section for directions. To redeem your lift ticket reservation, follow the directions on the Pickup Box. If you need additional assistance, visit any open ticket window.
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