How to Check In to Your Equipment Rentals Pick-Up Process
Where to Grab Your Gear at Snow Valley or Snow Summit
Getting Your Rental
Meet Outside the Snow Valley Rental Shop or Snow Summit Adventure Academy
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Before you make your way to the mountains to enjoy Southern California's best lift-served bike parks, here are some helpful tips regarding your upcoming rental reservation. We recommend allowing at least 30-45 minutes from the time you arrive to check in and pick up your gear. Please allow additional time during peak and holiday periods.
Locate Your Confirmation Barcode(s)
After your purchase is complete, you should receive a confirmation email entitled, "Big Bear Mountain Resort Reservations" with barcode(s) for all reservations purchased. To ensure deliverability, please add reservations@bbmr.com to your safe sender list.
Click "PRINT VOUCHERS". You don't need to print it, but here's how to display the barcode. Take a screenshot to be safe, especially if the Wi-Fi is unreliable in the mountains.
Here's an example of the barcode you'll need to locate and have ready.
If you are unable to locate your confirmation email, check your junk/spam folder or call 844.GO2.BEAR to speak to a reservation specialist. Please note, call and chat volumes may vary. We appreciate your patience.
Head to the Snow Valley Rental Shop or the Snow Summit Adventure Academy
During checkout, you were prompted to select which location you wanted to reserve a mountain bike for. Please go to the appropriate resort. Return all gear to the same location you picked it up from.
Check-In and Waivers
When arriving, proceed to the Snow Valley Rental Shop or the Snow Summit Adventure Academy, located on the east end of the base area. To save time, please fill out your liability waiver online before you arrive. A separate waiver for the bike rental is also required and must be completed in person. Minors under the age of 18 must have a parent/guardian sign on their behalf.
What to Bring
The person who purchased the bike rental must be present and provide a valid ID and the credit card used to purchase the reservation.
Protective Gear Included
Complete protective gear (full-face helmet, shin & elbow guards, and chest protector) is included with all Downhill, eBike, and Freeride bike rentals. Open-face helmets are included with all Cross Country rentals. rich-text, responsive-table
Locate Your Confirmation Barcode(s)
After your purchase is complete, you should receive a confirmation email entitled, "Big Bear Mountain Resort Reservations" with barcode(s) for all reservations purchased. To ensure deliverability, please add reservations@bbmr.com to your safe sender list.
Click "PRINT VOUCHERS". You don't need to print it, but here's how to display the barcode. Take a screenshot to be safe, especially if the Wi-Fi is unreliable in the mountains.
Here's an example of the barcode you'll need to locate and have ready.
If you are unable to locate your confirmation email, check your junk/spam folder or call 844.GO2.BEAR to speak to a reservation specialist. Please note, call and chat volumes may vary. We appreciate your patience.
Head to the Snow Valley Rental Shop or the Snow Summit Adventure Academy
During checkout, you were prompted to select which location you wanted to reserve a mountain bike for. Please go to the appropriate resort. Return all gear to the same location you picked it up from.
Check-In and Waivers
When arriving, proceed to the Snow Valley Rental Shop or the Snow Summit Adventure Academy, located on the east end of the base area. To save time, please fill out your liability waiver online before you arrive. A separate waiver for the bike rental is also required and must be completed in person. Minors under the age of 18 must have a parent/guardian sign on their behalf.
What to Bring
The person who purchased the bike rental must be present and provide a valid ID and the credit card used to purchase the reservation.
Protective Gear Included
Complete protective gear (full-face helmet, shin & elbow guards, and chest protector) is included with all Downhill, eBike, and Freeride bike rentals. Open-face helmets are included with all Cross Country rentals. rich-text, responsive-table
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Snow Valley Summer Base Area Map
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Summit Bike Park Base Area Map
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Helpful Resources
Hours of Operations
Parking Information
Weather & Storm Details
Cancel Your Reservation
Resort Services rich-text, responsive-table
Hours of Operations
Parking Information
Weather & Storm Details
Cancel Your Reservation
Resort Services rich-text, responsive-table
More Direct-To Access
Skip the Ticket Windows When Your Purchase in Advance
