If you would like to speak to a resort specialist about a reservation or to book a Big Bear Mountain Resort visit, the
Reservations & Call Center is available 7 days a week from 8AM–4PM daily. For all other departments, please check hours of operation. For activity changes such as refunds and cancelations, visit the
Activity Change & Cancellation Policy webpage.
Please note, if you want to change or cancel an existing reservation, you must
call us.