Big Bear Mountain Resort offers online refund requests. In order for your request to be completed, you will need to answer all questions below fully. Once submitted, please allow up to 5 days for a response from our reservations specialists.

Looking to just change the date or adjust your reservation instead of canceling? You will have to call us at 844.GO2.BEAR to speak to a live agent for any specific requests.

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WHICH PRODUCT(S) DO YOU WANT TO CANCEL?

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If you chose partial, please let us know which guest and which products:

Is there anyone else in your reservation that needs to cancel? Please list in the box.

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If a product is not listed as an option above, it is non-refundable and non-transferable.

REFUND & CANCELATION POLICY

You can change or cancel your lift ticket, lesson, rental, or activity reservation up to 3 full days prior to the scheduled date for a full refund. Changes or cancellations made within 3 days, up until the day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee). Same-day changes, cancellations, or failure to show up to your activity will result in a full forfeit of your payment.

Same-day requests are not applicable. It will result in a full forfeit of your payment. If you are wanting to change your reservation to another date, you will need to call us. Change requests are not applicable in this form. Pricing is subject to change based on the new reservation date.