Activity Change & Cancellation Policy

Big Bear Mountain Resort offers a couple of options in getting your reservation canceled or changed. Guests that would like to cancel their reservation may do so on the new Refund Request Form. Guests that would like to make a change to an existing reservation must call us at 844.GO2.BEAR. Change requests are not applicable to the Refund Request Form. Please note, we are experiencing high call volumes. We appreciate your patience.

Cancelations made up to 3 full days prior to the scheduled date are eligible for a full refund.
Cancelations made within 3 days, up until the day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee).
Same day changes, cancellations, or failure to show up to your activity will result in a full forfeit of your payment.

We kindly ask that you read our Activity Change Policy below before starting a Refund Request to be sure your reservation is eligible.

START REFUND REQUEST

NON-REFUNDABLE, NON-TRANSFERABLE

The following products are non-refundable and non-transferable. Season lengths may vary annually and are subject to change based on weather conditions, guest wellbeing, and other extenuating circumstances. The following purchases do not include a minimum season duration guarantee:

Summit Bike Park Season Passes
Quad Pack
BBMR Season Passes
Ikon Pass
Dual Mountain Season Parking Pass
Seasonal Locker Rentals
Team Bear Programs and Camps
Gift Cards

WHAT IS AN ACTIVITY CHANGE VOUCHER?

Activity Change Vouchers (ACV) are in form of credit issued to guests in their guest record with cancelations made within 3 days, up until the day prior to the scheduled date. The vouchers are issued for the full value of the activity cost.

ACV are good for one calendar year from the date of issue and can be used on a variety of activities during both winter and summer operations.

USING YOUR ACTIVITY VOUCHERS

Activity change vouchers are good for one calendar year from date of issue. They can only be used towards the payment of activities at Mammoth, June Mountain, Bear Mountain and Snow Summit.

To use your voucher, present it at the activity location, or you can purchase in advance by calling 844.GO2.BEAR the day prior to your selected activity. Some activities require a longer advanced purchase time frame. Expand for full details.

SUMMER ACTIVITIES

BIKE PARK OR SCENIC SKY CHAIR LIFT TICKET

Purchase in advance or present your voucher at the Adventure Academy at Snow Summit for bike park or Scenic Sky Chair tickets.

BIKE INFO
SKY CHAIR INFO

MOUNTAIN BIKING RENTALS

Purchase in advance at least 2 days ahead for bike rentals. Vouchers can be used the same day at the Adventure Academy at Snow Summit based on equipment availability.

RENTALS INFO

MOUNTAIN BIKING LESSONS

Purchase in advance at least 2 days ahead for bike lessons. Vouchers can be used the same day at the Adventure Academy at Snow Summit based on instructor availability.

LESSON INFO

BASECAMP ACTIVITIES

Purchase in advance or present your voucher at the Adventure Academy at Snow Summit to purchase Kids Adventure Passes or individual climb, zip, or bungee activity sessions.

BASECAMP INFO

OTHER BASE AREA ACTIVITIES

Purchase in advance or present your voucher at the Adventure Academy at Snow Summit to purchase Kids Adventure Passes or individual climb, zip, or bungee activity sessions.

GRIZZLY RIDGE TUBE PARK INFO
SUMMIT MINING CO. INFO
BIRTHDAY INFO
ADVENTURE ACADEMY CAMP INFO

BEAR MOUNTAIN GOLF COURSE

Purchase in advance or present your voucher at the Pro Shop to pay for green fees – reserve your tee time by calling 909.585.8002.

GOLF INFO

WINTER ACTIVITIES

LIFT TICKETS

Apply your ACV by calling 844.GO2.BEAR, visiting us in-person at the BBMR Visitors Center in the Big Bear Lake Village, or present your voucher at any open ticket window for full-day, half-day, or Night Session lift tickets. Please note, daily lift ticket sales are limited this season due to reduced operating capacities. Plan ahead and purchase in advance to guarantee resort access. AVC cannot be applied/redeem online.

TICKETS INFO

RENTALS & DEMOS

For guaranteed equipment and sizes, apply your ACV to a rental reservation in advance at least 2 days ahead. Advance reservations are not required but highly recommended. Apply your ACV by calling 844.GO2.BEAR, visiting us in-person at the BBMR Visitors Center in the Big Bear Lake Village, or present your voucher at any open ticket window. AVC cannot be applied/redeem online.

RENTALS INFO

SKI & SNOWBOARD LESSONS

For guaranteed class sizes and instructor availability, apply your ACV to a lesson in advance at least 2 days ahead. Advance reservations are not required but highly recommended. Apply your ACV by calling 844.GO2.BEAR, visiting us in-person at the BBMR Visitors Center in the Big Bear Lake Village, or present your voucher at any open ticket window. AVC cannot be applied/redeem online.

LESSONS INFO

GRIZZLY RIDGE TUBE PARK

Apply your ACV by calling 844.GO2.BEAR, visiting us in-person at the BBMR Visitors Center in the Big Bear Lake Village, or present your voucher at any open ticket window for tubing tickets. Please note, daily tubing ticket sales are limited this season due to reduced operating capacities. Plan ahead and purchase in advance to guarantee resort access. AVC cannot be applied/redeem online.

TUBE PARK INFO

DAY PARKING TICKETS

This winter, $20 paid parking will be extended to all BBMR lots – including remote lots – on weekends (Friday-Sunday) and holidays during the 20/21 season per car, per day. You must apply your ACV in advance by calling 844.GO2.BEAR. AVC cannot be applied/redeem online.

PARKING INFO

To use your voucher at one of the other resorts, check that resort's website for special instructions:

MAMMOTH MOUNTAIN | JUNE MOUNTAIN

ACV VALID FOR...

ACTIVITY VOUCHERS NOT VALID FOR

Vouchers are NOT issued and cannot be redeemed for:

Season Passes
Gift Cards
PassCash
Seasonal Lockers
Airfare
Dining
Retail Shops, including MammothMountainStore.com or BigBearMountainResortStore.com

All policies subject to change.

COVID-19

2021 SUMMIT BIKE PARK SEASON PASSES

Summit Bike Park season pass purchases are non-refundable and do not include a minimum season duration guarantee. In the event Big Bear Mountain Resort is ordered by state/local government agencies to close for at least 7 consecutive days or 21 total days between June 11, 2021 - October 6, 2021 due to COVID-related concerns, 2021 BBMR passholders will receive a resort credit. Resort credit criteria will be determined at the time of closure. 2021 passholders who use their season pass 4 times or more will not receive a resort credit.

21/22 SEASON PASSES

Adventure Assurance provides flexibility for the 21/22 season by offering eligible BBMR and Ikon Pass holders the option to defer the purchase price paid of their unused 21/22 pass to the 22/23 season. 21/22 BBMR & Ikon Pass holders may elect to defer by Dec. 9, 2021. Visit the Adventure Assurance policy page for full details.

21/22 RESORT CLOSURE POLICY

In the event Big Bear Mountain Resort is ordered by state/local government agencies to close for at least 7 consecutive days or 21 total days between Dec. 9, 2021 - Mar. 6, 2022 due to COVID-related concerns, 21/22 BBMR passholders will receive a resort credit that may be applied toward any 22/23 BBMR season pass. Resort credit criteria will be determined at the time of closure. 21/22 passholders who use their season pass 6 times or more will not receive a resort credit.