COVID-19: CHANGE/CANCELLATION
Due to the ongoing coronavirus (COVID-19) outbreak, BBMR is suspending all operations until further notice in order to serve the best interests of our guests, employees, and local community.
Direct Bookings
Lift ticket, rental, and lesson reservations made via BigBearMountainResort.com, 844.GO2.BEAR, or in-person for March 15 and beyond are 100% refundable with no cancellation fee, up to 24 hours prior to the reservation date. Please call 844.GO2.BEAR or email info@bbmr.com for questions regarding your upcoming reservation. We may be experiencing high call volumes and appreciate your patience. Email requests will be reviewed in the order received and may take up to 72 hours for response. Please specify if you would like an Activity Change Voucher or refund.
Third Party Tickets
If your tickets were purchased through a third party such as Costco or REI, please contact the organization that issued your tickets. Please note, Costco tickets must be returned in full, no partial use refunds. All REI stores are currently closed, but their call center is still available at 800.426.4840, Monday-Friday from 5AM-10PM PT and Saturday-Sunday from 6AM-9PM PT. Military personnel who purchased tickets on-base should contact their local ticket office for refunds/cancellations.
Corporate Tickets
All inquiries for tickets purchased through a corporate partner should be directed to the organization that made the reservation for review/processing.
PLANS CHANGE & WE UNDERSTAND
You can change or cancel your lift ticket, lesson, rental or activity reservation up to 3 full days prior to the scheduled date for a full refund with a $35 fee by calling
844.GO2.BEAR. Changes or cancellations made within 3 days, up until 4PM the day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee). Changes or cancellations after 4PM the day prior to your activity will result in a full forfeit of your payment.
Activity Change Vouchers are good for one calendar year from date of issue. They can only be used towards the payment of activities at Bear Mountain, Snow Summit, Mammoth Mountain, and June Mountain.
PRODUCTS NOT VALID FOR REFUNDS AND VOUCHERS NOT VALID FOR PAYMENT TOWARDS
Season Passes
Gift Cards
Parking Passes
Seasonal Lockers
Concerts/Event Tickets
Promotional Items
Dining Venues
Shopping Venues (including BigBearMountainResortStore.com and MammothMountainStore.com)
Vouchers are non-refundable and cannot be refunded once redeemed.
USING YOUR ACTIVITY VOUCHERS
To use your voucher at BBMR, present it at the activity location, or you can purchase in advance by calling 844.GO2.BEAR by 4PM the day prior to your selected activity. Some activities require a longer advanced purchase time frame – check for special instructions below. All sales are final.
To use your voucher at one of the other resorts, check that resort's website for special instructions:
WINTER ACTIVITIES
Lift Tickets
Purchase in advance or present your voucher at any open ticket window for single or multi-day lift tickets.
TICKETS INFO
Rentals & Demos
Purchase in advance at least 1 day ahead (by 12PM) for ski or snowboard rentals or demos. Vouchers can be used same day based on equipment availability.
RENTALS INFO
Ski & Snowboard Lessons
Purchase in advance at least 1 day ahead for ski or snowboard lessons. Vouchers can be used at the ticket window same day based on instructor availability.
LESSONS INFO
Grizzly Ridge Tube Park
Purchase in advance at least 2 days ahead for snow tubing sessions. Vouchers can be used same day based on equipment availability.
TUBE PARK INFO
SUMMER ACTIVITIES
Bike Park or Scenic Sky Chair Lift Tickets
Purchase in advance or present your voucher at the Adventure Academy at Snow Summit for bike park or Scenic Sky Chair tickets.
BIKE INFO
SKY CHAIR INFO
Bike Rentals
Purchase in advance at least 2 days ahead for bike rentals. Vouchers can be used same day at the Adventure Academy at Snow Summit based on equipment availability.
RENTALS INFO
Bike Lessons
Purchase in advance at least 2 days ahead for bike lessons. Vouchers can be used same day at the Adventure Academy at Snow Summit based on instructor availability
LESSON INFO
Basecamp Activities
Purchase in advance or present your voucher at the Adventure Academy at Snow Summit to purchase Kids Adventure Passes or individual climb, zip or bungee activity sessions.
BASECAMP INFO
Other Base Area Activities
Purchase in advance or present your voucher at the Adventure Academy at Snow Summit to purchase Kids Adventure Passes or individual climb, zip or bungee activity sessions.
GRIZZLY RIDGE TUBE PARK INFO
SUMMIT MINING CO. INFO
BIRTHDAY INFO
ADVENTURE ACADEMY CAMP INFO
Bear Mountain Golf Course
Purchase in advance or present your voucher at the Pro Shop to to pay for green fees – reserve your tee time by calling 909.585.8002.
GOLF INFO