Programs & Services Offered at Big Bear Mountain Resort

Please see below if you need to speak to someone about an upcoming reservation or want to learn more about on-site resources available at Snow Valley, Snow Summit, and Bear Mountain.

Emergencies/Patrol

Contact Patrol for any safety-related issues. If you are on-hill and you do not have access to a phone, inform a lift operator or any uniformed employee of the nature and location of the emergency and a description of any injured persons.

If you are hurt and don't need serious medical attention, visit one of our Patrol offices located at the base and top of our two summer mountains. To speak to patrol, call Snow Valley 909.936.7272 or Snow Summit 909.866.2447.

Please note, Patrol is open year-round at Snow Valley & Snow Summit and during winter only at Bear Mountain.

Girl grabbing a pass from staff in guest services.

Guest Relations

If you need assistance with a lift ticket, lesson, or rental reservation or want to purchase a season pass in-person, visit the Guest Services office located near the main ticket windows at Bear Mountain and Snow Summit. For questions, contact us at 844.GO2.BEAR

Please note, Guest Relations is open year-round at Snow Summit and during winter only at Bear Mountain.

More Contact Numbers

BBMR mobile app and phone leaning against MTB helmet with gloves

Wifi

Big Bear Mountain Resort offers free wifi throughout the resort. Connect your wifi to BBMRPublic and accept the terms and conditions.

Drop-Off Zone & ADA Parking

Big Bear Mountain Resort guests may use the designated guest drop-off zones at each mountain for easy loading/unloading of belongings and equipment. Turn on your hazard lights and follow the posted orange parking lot signs.

Guests requiring ADA-accessible parking will find multiple reserved spaces in the upper lots at each resort. Please have your DMV-issued marker visible when arriving and parking to avoid delays.

Learn More about Parking

Tuning & Repair Services

Mountain bike services, including brake bleeds, tune-ups, and flat repairs are available in the summer at the rental shop at Snow Valley or the Snow Summit Adventure Academy.

Need to make a quick adjustment to your gear? We offer FREE tool benches with miscellaneous tools for tune-ups. These stations are located near the tuning and repair shop at Snow Valley and near the Slopeside Rental Shop and the top of Chair 1 at Snow Summit.

Mountain Bike Services

Bike repair services – including brake bleeds, tuning derailleurs, cable adjustments, and tire replacements – are available at Snow Valley's rental shop and Snow Summit's Adventure Academy during operating hours on a first come, first served basis. All bikes must undergo a free sanitizing wash before being serviced.

Please note, mountain bike services are available during summer only at Snow Valley and Snow Summit.

Service	2024 Price
Tune Up	$54
Overhaul	$130
Break Bleed	$30
Break Adjust	$20
Break Lever Bleed	$20
Tire Tube Changes	$20
Tire Tube Changes Downhill	$20
Tubeless Set Up per Wheel	$40
Quick Derailleur/Cable Replacement	$25
Suspension Setup	$30

Lost & Found / Security

Please visit or call our Security offices if you have an emergency or to inquire about any items that may have gone missing during your visit.

Text: Text LOST to 909.378.8783
Call: 909.867.9255
Email: svsecurity@bbmr.com

Snow Valley Security is located on the west end of the base area next to the Guest Services on the 2nd floor.

Text LOST to 909.318.2869
Call: 909.366.4944
Email: summitsecurity@bbmr.com

Snow Summit Security is located on the west end of the base area in the Admin Building, 1st floor.

Daily Locker Rentals

Single-day are available to rent at Snow Valley and Snow Summit and a first-come, first-served basis.

Please note, locker rooms are typically open year-round at Snow Valley and Snow Summit and during winter only at Bear Mountain.

Mom taking daughter into the Adventure Academy for a ski lesson

Child Care

Big Bear Mountain Resort does not offer any on-site child care services.

In the summer, Snow Summit offers mountain biking lessons for children ages 5 or older at Summit Bike Park. This program features attentive instructors that will provide a fun, safe learning environment for your little adventurer to enjoy the outdoors.

Book a Lesson

Sports Shop

If you forgot something at home, or simply want to treat yourself to some new gear, Big Bear Sports is your one-stop shop for outdoor adventure, featuring the latest gear, as well as BBMR branded apparel, souvenirs, and more. Conveniently located in the base area of Snow Summit.

Snow Valley Base Area Map