Resort Services

GUEST RELATIONS

If you need assistance with a lift ticket, lesson, or rental reservation or want to purchase a season pass in-person, visit the Guest Services office located near the main ticket windows at Bear Mountain and Snow Summit.

Due to COVID-19, face coverings are required when visiting Guest Relations.

Please note, Guest Relations is open year-round at Snow Summit and during winter only at Bear Mountain.

For questions, contact us at 844.GO2.BEAR.

CONTACT US

EMERGENCIES / PATROL

ON-HILL EMERGENCY NUMBER: 909.866.2447

Contact Patrol for any safety-related issues. If you are on-hill and you do not have access to a phone, inform a lift operator or any uniformed employee of the nature and location of the emergency and a description of any injured persons.

Due to COVID-19, face coverings are required when visiting the Patrol offices.

If you are hurt and don't need serious medical attention, visit one of our Patrol offices located at the base and top of both mountains. To speak to a Patrol representative, call If you are hurt and don't need serious medical attention, visit one of our patrol offices located at the base and top of both mountains. To speak to patrol, call Snow Summit 909.866.5766 ext 4949 or Bear Mountain 909.866.5766.

Please note, Patrol is open year-round at Snow Summit and during winter only at Bear Mountain.

WIFI

Big Bear Mountain Resort offers free wifi throughout the resort. Connect your wifi to BBMRPublic and accept the terms and conditions.

DROP-OFF ZONE & ADA PARKING

Big Bear Mountain Resort guests may use the designate guest drop-off zones at each mountain for easy loading/unloading of belongings and equipment. Turn on your hazard lights and follow the posted orange parking lot signs.

Guests requiring ADA accessible parking will find multiple reserved spaces in the upper lots at each resort. Please have your DMV-issued marker visible when arriving and parking to avoid delays.

LEARN MORE ABOUT PARKING

TUNING & REPAIR SERVICES

Big Bear Mountain Resort offers tuning and repair services on-site at both mountains. Ski and snowboard repairs and services are available in the winter at Bear Mountain near the base area rental shop and at Snow Summit near the Patrol office and Slopeside Rental Shop.

Mountain bike services, including brake bleeds, tune-ups, and flat repairs are available in the summer the Snow Summit Adventure Academy, located at the east end of the base area.

Due to COVID-19, face coverings are required when visiting.

Please note, the rental shop and Adventure Academy is open year-round at Snow Summit and during winter only at Bear Mountain.

Need to make a quick adjustment to your gear? We offer FREE tool benches with miscellaneous tools for tune-ups. These stations are located in the near the Slopeside Rental Shop and the top of Chair 1 at Snow Summit and across from the Guest Services office and at the top of Chair 9 at Bear Mountain.

LOCKER RENTALS

Single-day and seasonal lockers are available to rent at Bear Mountain and Snow Summit and a first come, first served basis.

Due to COVID-19, lockers are closed for summer 2020.

Please note, locker rooms are typically open year-round at Snow Summit and during winter only at Bear Mountain.

GET DETAILS

LOST & FOUND / SECURITY

Call or stop by our Security offices in the Bear Mountain and Snow Summit base areas to inquire about any items that may have gone missing during your visit.

Due to COVID-19, face coverings are required when visiting the Security Offices.

SNOW SUMMIT: 909.866.5766 ext 4944
Located in the Main Offices building on the west end of the base area.

BEAR MOUNTAIN
Located below the ADA ramp, next to the Patrol office on the east end of the base area.

Please note, the Security office at Snow Summit is open year-round and during winter only at Bear Mountain.

INTERMOUNTAIN SHUTTLE

Leave your car in the parking lot and take the free 10-minute shuttle ride between Bear Mountain and Snow Summit.

Please note, the Intermountain Shuttle is available during winter only.

VIEW SCHEDULE

GOLF FITTING

Bear Mountain Golf Course offers free club demos and fittings by Cleveland Golf and Srixon on select dates during the summer with demo clubs available for purchase at the Pro Shop.

CHECK DATES

RENTAL CONCIERGE SERVICE*

Save time and get fitted for rental equipment by a Big Bear Mountain Resort technician at your cabin or hotel room and have your rental equipment waiting in a designated locker at the property of your choice on the day of your reservation.

Please note, rental concierge service is available during winter only.

*Rental concierge service is available for guests staying at lodging properties in 92314 and 92315 zip codes only. Concierge service is an upgrade/add-on product and is not included with standard advance rental equipment reservations. Concierge reservations must be made at least 2 days in advance to confirm availability.

GET INFO

CHILD CARE

Big Bear Mountain Resort does not offer any on-site child care services.

In the winter, Big Bear Mountain Resort offers ski and snowboard lessons for children ages 4 or older at the Bear Mountain and Snow Summit Adventure Academies.

In the summer, we offer Summer Day Camp for children ages 6 or older at the Snow Summit Adventure Academy.

Both programs feature attentive instructors that will provide a fun, safe learning environment for your little adventurer to enjoy the outdoors.

SPORTS SHOP

If you forgot something at home, or simply want to treat yourself to some new gear, Big Bear Sports is your one-stop-shop for outdoor adventure, featuring the latest gear, as well as BBMR branded apparel, souvenirs, and more. Conveniently located in the base area at each mountain.

Due to COVID-19, face coverings are required when visiting Big Bear Sports.

Please note, Big Bear Sports is open year-round at Snow Summit and during winter only at Bear Mountain.

LEARN ABOUT RETAIL

FOOD & BEVERAGE CATERING

Whether you’re planning a family reunion, or corporate meeting, our Food & Beverage offers a variety of menu and venue options to accommodate groups/events of all sizes.

EXPLORE CATERING