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Experience a New Kind of Winter

Operations at Big Bear Mountain Resort this winter will differ from previous seasons. To provide the best experience possible while accounting for the wellbeing of our guests, employees, and community, several new policies have been put in place for the 20/21 season.

New operational procedures include:

- Face coverings & social distancing required in all public areas
- Gated base area entry at Bear Mountain and Snow Summit with designated check-in locations
- Direct-to-lift tickets & paid parking available on the BBMR mobile app
- Limited daily lift ticket sales & no walk-up sales
- Paid parking in all BBMR lots on select dates
- Revised lesson times & reduced class sizes


Please see below for more information and check back for additional updates as they become available.
covid guidelines
BBMR TO CONTINUE WINTER OPERATIONS

BBMR TO CONTINUE WINTER OPERATIONS


STATE STAY-AT-HOME ORDER ALLOWS YOU TO SKI & RIDE

UPDATED DEC. 5

Winter operations at Big Bear Mountain Resort (BBMR) may continue under the state regional stay-at-home order announced Dec. 3, 2020.

READ ANNOUNCEMENT

OPERATIONAL PRACTICES

OPERATIONAL PRACTICES


At BBMR, our top priority is the wellbeing of our guests, employees, and community. We are continuing to monitor government policy changes, Centers for Disease Control (CDC) guidelines, and public health announcements and adjusting our practices as necessary to provide a sanitary and enjoyable environment.

All guests should practice physical distancing by maintaining 6 feet of space from others whenever possible, including standing in lines and moving through the base area. Guests should also wear face coverings that securely cover the nose and mouth in all public areas. In addition, hand sanitizer dispensers are available throughout the resort.

OPERATING GUIDELINES


BBMR’s new operating guidelines are posted throughout the resort, including all points of entry in the base area, lift lines, and dining/retail locations. Additionally, new sanitation protocols have been implemented:

  • Employees must wear face coverings when in public unless stationed behind protective glass (ex. ticket windows)
  • Employees have been educated on known symptoms of COVID-19 and instructed to stay home if they feel unwell
  • An Incident Management Team (IMT) has been established to address guest concerns and adjust operating practices as needed.


IN-RESORT SANITIZING PROCEDURES


BBMR uses sanitizing products that have been proven to be effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning products.

We have also increased the frequency of sanitizing all public areas and surfaces at Bear Mountain and Snow Summit, including restrooms, ticket windows, dining/retail counters, seating areas, door handles and handrails, elevators and elevator buttons, lockers, and ATMs.
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OPERATING DATES

OPERATING DATES


Bear Mountain and Snow Summit are open daily to the public. View hours of operation.
BASE AREA ACCESS

BASE AREA ACCESS


All guests must have a valid lift ticket, season pass, or reservation to receive gated entry access to the Bear Mountain or Snow Summit base areas this winter. At this time, advance reservations are not required at BBMR, but anyone attempting to access the base areas without a valid lift ticket, season pass, or reservation, if applicable, will be denied entry. Lift tickets, season passes, and lesson/rental reservations will be available for purchase online or by calling 844.GO2.BEAR. Guests must also wear face coverings in all public spaces and should practice social distancing at all times during their visit.

TICKETS

Have your barcode/reservation ready before arriving at the base area and check in at the designated guest entry points. To avoid crowds, we recommend heading to the gates located near the Adventure Academy at Snow Summit and the staircase to the left of Silver Mountain Eatery at Bear Mountain to check in.

RENTALS & LESSONS

Guests with advance rental and/or lesson reservations should proceed directly to the ticket windows at Bear Mountain or Snow Summit to check in, even if a lift ticket is included in your reservation. 

 

HOW TO CHECK IN ONCE YOU ARRIVE
BBMR VISITORS CENTER

BBMR VISITORS CENTER


LOCATED IN THE VILLAGE

Next time you’re enjoying all of the shopping, dining, and entertainment that Big Bear has to offer, stop by the Big Bear Mountain Resort shop located inside the Big Bear Visitors Center, on the corner of Big Bear Blvd. and Pine Knot Avenue. Save time and get on the hill faster by purchasing discounted military lift tickets, Pass holder Friend & Family lift tickets, or picking up your free Birthday, 4 & under, and Senior 80+ lift tickets. Valid ID required.

Due to COVID-19, face coverings are required when visiting the BBMR Visitors Center.

40824 Big Bear Blvd, Big Bear Lake, CA 92315
909.809.6092
Hours of Operation Thursday-Monday, 11AM-3PM

LIFT TICKETS

LIFT TICKETS


Single-day, multi-day, Night Session, and Grizzly Ridge Tube Park lift tickets are available for advance purchase online, on the BBMR mobile app, or by calling 844.GO2.BEAR.

Undated products have been discontinued until further notice and changes to lift ticket availability may be made without notice.

BUY TICKETS


DIRECT-TO-LIFT ACCESS


BBMR offers direct-to-lift access for lift tickets purchased in advance to reduce congestion in the Bear Mountain and Snow Summit base areas. Guests with advance purchase reservations will receive a confirmation email with instructions on how to access their direct-to-lift ticket during their visit. Please note, all direct-to-lift tickets are assigned individual barcodes that are non-transferable and may not be duplicated.

TICKET WINDOWS


To aid in the wellbeing of our guests and employees, plexiglass barriers and social distancing markers have been installed at all guest-facing points of sale. Guests should wear face coverings in all public areas and practice social distancing at all times by maintaining at least 6 feet of separation from individuals not in their traveling party.

CHAIRLIFT CAPACITY


Lift lines have been reconfigured with social distancing markers and chairlift loading capacity has been reduced until further notice. Guests are advised to only ride lifts with others in their traveling party.
EXPAND FOR ACCESS DETAILS
2020/21 SEASON PASSES

2020/21 SEASON PASSES


BBMR is committed to making this winter worry-free for our passholders by offering several options to provide peace of mind for the 20/21 season.

Adventure Assurance: Provides flexibility for the 20/21 season by offering eligible BBMR and Ikon Pass holders the option to defer the purchase price paid of their unused 20/21 pass to the 21/22 season. 20/21 BBMR passholders may elect to defer on or before Dec. 10, 2020. 20/21 Ikon Pass holders may elect to defer on or before April 11, 2021. Visit the Adventure Assurance policy page for full details.

In the event Big Bear Mountain Resort is ordered by state/local government agencies to close for at least 7 consecutive days or 21 total days between Dec. 10- April 11 due to COVID-related concerns, 20/21 BBMR passholders will receive a resort credit that may be applied toward any 21/22 BBMR season pass. Resort credit criteria will be determined at the time of closure. 20/21 passholders who use their season pass 6 times or more will not receive a resort credit.

GET MY PASS


Pass Preserver: BBMR season passes are non-refundable and non-transferable, therefore we highly recommend adding Pass Preserver to your season pass purchases to insure against many unforeseen circumstances that may arise. For more information about adding Pass Preserver to your pass purchase please call 844.GO2.BEAR.
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PARKING

PARKING


Paid parking will be extended to all BBMR lots – including remote lots – on select dates during the 20/21 season – $20 per vehicle, per day. 20/21 BBMR & Ikon Pass holders park for free in all BBMR remote lots* on a first-come, first-serve basis, subject to availability. Just flash your pass..

*Does not include Upper Lot parking.

Day parking passes can be purchased in advance online. Guests with advance purchase reservations will receive a confirmation email with instructions on how to access their direct-to-lift parking pass during their visit. Simply scan your parking pass and check-in at parking gates.

BUY DAY PARKING

WEEKEND & HOLIDAY DATES

December: 12-13, 18-31
January: 1-3, 5-10, 15-18, 22-24, 29-31
February: 5-7, 12-15, 19-21, 26-28
March: 5-7, 12-14, 19-21, 26-28

Parking is subject to availability. Prices and dates may change without notice.

BBMR parking spaces are limited and available on a first-come, first-serve basis. When arriving to Big Bear, please follow posted signs and/or staff directions to be directed to the nearest available lot. Free remote lot shuttle service is available to/from Bear Mountain and Snow Summit on dates when remote lots are open to the public. BBMR highly recommends guests refrain from walking to/from remote lots.
VIEW PARKING FEE DATES
GROUP & PRIVATE LESSONS

GROUP & PRIVATE LESSONS


Ski and snowboard lessons are available at Bear Mountain and Snow Summit with reduced class times and capacities. Please reserve your group or private lesson in advance online to ensure availability. Group lessons for Pioneers (age 4) are unavailable until further notice, but private lessons are available.

BOOK LESSONS


Guests with advance lesson reservations should proceed directly to the ticket windows at Bear Mountain or Snow Summit to check in, even if a lift ticket is included in your reservation.
NEW CHECK IN PROCESS
RENTAL EQUIPMENT

RENTAL EQUIPMENT


BBMR has ski and snowboard equipment available for a la carte and package rentals. Reserve your gear online today and you'll save time and money renting from us.

RESERVE RENTALS


Guests with advance rental and/or lesson reservations should proceed directly to the ticket windows at Bear Mountain or Snow Summit to check in, even if a lift ticket is included in your reservation.
NEW CHECK IN PROCESS
GRIZZLY RIDGE TUBE PARK

GRIZZLY RIDGE TUBE PARK


Grizzly Ridge Tube Park will operate with enhanced sanitizing protocols and social distancing requirements. Time slots have been reduced.

Grizzly Ridge Tube Park is open to the public with enhanced sanitizing protocols, social distancing requirements, and reduced time slots.

GET DETAILS

IN-RESORT FACILITIES

IN-RESORT FACILITIES


All guests must have a valid lift ticket, season pass, or reservation to receive gated entry access to the Bear Mountain or Snow Summit base areas and get access to in-resort facilities this winter. Guests must also wear face coverings in all public spaces and should practice social distancing at all times during their visit.

Trail maps may be accessed using digital QR codes posted in the base areas or on the BBMR mobile app. Printed trail maps will not be available this winter.

RESORT SERVICES


DINING

Limited dining options are available at Bear Mountain and Snow Summit with reduced capacities and enhanced sanitizing protocols, subject to change. Indoor dining seating is currently unavailable and increased outdoor seating and additional grab-and-go and quick-serve options are available at both mountains.

RESTROOMS

All public restrooms are sanitized frequently with intermittent closures for additional cleaning as needed.

LOCKER ROOMS

Seasonal and daily rental lockers are available at Bear Mountain and Snow Summit with enhanced sanitizing protocols, subject to change.

TUNING & REPAIR SERVICES

Ski/snowboard repair services are available at Bear Mountain and Snow Summit with enhanced sanitizing protocols, subject to change.

RETAIL

Big Bear Sports at Bear Mountain and Snow Summit is open to the public with reduced capacities and enhanced sanitizing protocols in place, subject to change.

- Unsold garments will be removed from the sales floor for 24 hours after guest interaction
- Disposable head liners will be provided for helmet trials
- Unsold sunglasses and goggles will be disinfected after guest interaction

Wireless chip readers have been installed at all points of sale to permit contactless guest check out.

PATROL/FIRST AID

ON-HILL EMERGENCY CONTACT NUMBER: 909.866.2447

Contact patrol for any safety-related issues. If there is an individual with an on-hill emergency and you do not have access to a phone, advise a BBMR employee of the nature and location of the incident and a description of any injured persons.

If you sustain a minor injury that requires medical attention, visit the Patrol office in the Bear Mountain and Snow Summit base areas.

PATROL SANITIZING PROCEDURES

-Employees must wear face coverings when in public and/or interacting with guests
-Frequent hand washing and/or hand sanitizer use by employees between guest interactions; single-use gloves may also be used when appropriate
-Regular sanitization of public areas and surfaces, such as door handles/handrails, patient beds/transports, and counters
-Non-emergency transportation limited to open-air vehicles
-Guests must wear a face covering when enclosed vehicle transport is required
Reduced medical room occupancy to accommodate physical distancing guidelines

SECURITY SANITIZING PROCEDURES

-Employees must wear face coverings when in public and/or interacting with guests
-Frequent hand washing and/or hand sanitizer use by employees between guest interactions; single-use gloves may also be used when appropriate
-Regular sanitization of public areas and surfaces, such as door handles/handrails, guest seating, and counters
-Reduced security office occupancy to accommodate physical distancing guidelines
-Guests must wear a face covering when indoors or unable to maintain physical distancing guidelines

TRAIL CREW SANITIZING PROCEDURES

-Employees must wear face coverings when in public and/or interacting with guests
-Frequent hand washing and/or hand sanitizer use by employees between guest interactions; single-use gloves may also be used when appropriate
-Monitor trail capacity and encourage physical distancing of guests on trails and in the base areas

EXPAND FOR MORE
SHUTTLES & BUSES

SHUTTLES & BUSES


All BBMR shuttles and buses will operate at reduced capacity this winter, with enhanced daily sanitizing protocols.

  • Shuttles/buses will operate in accordance with state, county, and local guidelines
  • Guests and employees must wear face coverings at all times while riding BBMR shuttles/buses
  • Social distancing required at all pick up/drop off areas
  • Plexiglass barriers installed on all open air shuttles/buses
  • Windows on enclosed shuttles/buses must remain open at all times to allow air circulation

SHUTTLES

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stay safe, stay open, mask up