SAFETY GUIDELINES

BBMR’s new safety guidelines have been posted throughout the resort, including all points of entry in the base area, lift lines, and dining/retail locations. Additionally, new sanitation protocols have been implemented:

• Employees must wear face coverings when in public unless stationed behind protective glass (ex. ticket windows)
• Employees have been educated on known symptoms of COVID-19 and instructed to stay home if they feel unwell
• An Incident Management Team (IMT) has been established to address guest concerns and adjust operating practices as needed.

IN-RESORT SANITIZING PROCEDURES

BBMR uses products to sanitize public areas and surfaces that have been proven to be effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning products.

We have also increased the frequency of sanitizing all public areas and surfaces throughout the resort, including restrooms, ticket windows, dining/retail counters, seating areas, door handles and handrails, elevators and elevator buttons, lockers, and ATMs.

TICKETS

Have your barcode/reservation ready before arriving at the base area and check in at the designated guest entry points. To avoid crowds, we recommend heading to the gates located near the Adventure Academy at Snow Summit and the staircase to the left of Silver Mountain Eatery at Bear Mountain to check-in.

RENTALS & LESSONS

Guests with advance rental and/or lesson reservations should proceed directly to the ticket windows at Bear Mountain or Snow Summit to check in, even if a lift ticket is included in your reservation. 

 

Pass Preserver: BBMR season passes are non-refundable and non-transferable, therefore we highly recommend adding Pass Preserver to your season pass purchases to insure against many unforeseen circumstances that may arise. For more information about adding Pass Preserver to your pass purchase please call 844.GO2.BEAR.

DIRECT-TO-LIFT ACCESS

BBMR will offer direct-to-lift access for lift tickets purchased in advance to reduce congestion in the Bear Mountain and Snow Summit base areas. Guests with advance purchase reservations will receive a confirmation email with instructions on how to access their direct-to-lift ticket during their visit. Please note, all direct-to-lift tickets will be assigned individual barcodes that are non-transferable and may not be duplicated.

TICKET WINDOWS

To aid in the wellbeing of our guests and employees, plexiglass barriers and social distancing markers have been installed at all guest-facing points of sale. Guests should wear face coverings in all public areas and practice social distancing at all times by maintaining at least 6 feet of separation from individuals not in their traveling party.

CHAIRLIFT CAPACITY

Lift lines will be reconfigured with social distancing markers and chairlift loading capacity will be reduced until further notice. Guests are advised to only ride lifts with others in their traveling party.

WEEKEND & HOLIDAY DATES

December: 18-31
January: 1-3, 8-10, 15-18, 22-24, 29-31
February: 5-7, 12-15, 19-21, 26-28
March: 5-7, 12-14, 19-21, 26-28

Parking is subject to availability. Prices and dates may change without notice.

The number of parking spaces is limited on a first-come, first-serve basis. As you approach the Snow Summit or Bear Mountain, simply follow signs to one of the parking facilities. All locations are close to both of our resorts, but not walkable. Free shuttles are offered to anyone parked in the remote lots and will take you straight to Bear Mountain or Snow Summit.

SHUTTLES

Shuttles will have reduced guest capacity.

Guests with advance lesson reservations should proceed directly to the ticket windows at Bear Mountain or Snow Summit to check in, even if a lift ticket is included in your reservation.

Guests with advance rental and/or lesson reservations should proceed directly to the ticket windows at Bear Mountain or Snow Summit to check in, even if a lift ticket is included in your reservation.

DINING

Bear Mountain and Snow Summit dining venues will operate with reduced capacities and enhanced sanitizing protocols, subject to change. Increased outdoor seating and additional grab-and-go and quick-serve options will be available at both mountains.

RESTROOMS

All public restrooms will be sanitized frequently with intermittent closures for additional cleaning as needed.

LOCKER ROOMS

All seasonal and daily rental lockers will be available at Bear Mountain and Snow Summit with enhanced sanitizing protocols, subject to change.

TUNING & REPAIR SERVICES

Ski/snowboard repair services will be available at Bear Mountain and Snow Summit with enhanced sanitizing protocols, subject to change.

RETAIL

Big Bear Sports at Bear Mountain and Snow Summit will be open to the public with reduced capacities and enhanced sanitizing protocols in place, subject to change.

-Clothes may be tried on and will go through a 24-hour quarantine afterward.
-Head liner will be added to helmets to be tried on.
-Sunglasses and goggles will be disinfected after bring tried on.


Guest checkout has been moved to contactless checkout with a chip reader on the counter.

PATROL/FIRST AID

ON-HILL EMERGENCY CONTACT NUMBER: 909.866.2447

Contact patrol for any safety-related issues. If there is an individual with an on-hill emergency and you do not have access to a phone, advise a lift operator or any uniformed employee of the nature and location of the incident and a description of and injured persons.

If you sustain a minor injury that requires medical attention, visit the Patrol office in the Snow Summit base are.

PATROL SANITIZING PROCEDURES

-Employees must wear face coverings when in public and/or interacting with guests.
-Frequent hand washing and/or hand sanitizer use by employees between guest interactions. Single-use gloves may also be used when appropriate.
-Regular sanitization of public areas and surfaces, such as door handles/handrails, patient beds/transports, and counters.
-Non-emergency transportation limited to open-air vehicles.
-Guests must wear a face covering when enclosed vehicle transport is required.
Reduced medical room occupancy to accommodate physical distancing guidelines.

SECURITY SANITIZING PROCEDURES

-Employees must wear face coverings when in public and/or interacting with guests.
-Frequent hand washing and/or hand sanitizer use by employees between guest interactions. Single-use gloves may also be used when appropriate.
-Regular sanitization of public areas and surfaces, such as door handles/handrails, guest seating, and counters.
-Reduced security office occupancy to accommodate physical distancing guidelines.
-Guests must wear a face covering when indoors or unable to maintain physical distancing guidelines.

TRAIL CREW SANITIZING PROCEDURES

-Employees must wear face coverings when in public and/or interacting with guests.
-Frequent hand washing and/or hand sanitizer use by employees between guest interactions. Single-use gloves may also be used when appropriate.
-Monitor trail capacity and encourage physical distancing of guests on the hill and in the base area.