LIFT TICKET BARCODES

Please have your lift ticket barcode ready before arriving at the base area and check in at the designated guest entry points. To avoid crowds, we recommend heading to the gates located near the Adventure Academy at Snow Summit and the staircase to the left of Silver Mountain Eatery at Bear Mountain to check in.

Barcode Not Showing Up?

If your confirmation number is not generating a barcode, it most likely is due to one of the following:

• You purchased a Grizzly Ridge Tube Park ticket
• You purchased a Lesson + Lift or a Lesson + Lift + Rental package
• You purchased equipment rentals
• You purchased a group or private lesson

The items listed above will not generate a barcode. You must check in at the ticket windows to receive a voucher. Barcodes are only generated for a la carte full-day, half-day, and Night Session lift tickets, and day parking tickets. If you want to review your full reservation, please log into MY ACCOUNT.

All direct-to-scan tickets are assigned individual barcodes that are non-transferable and may not be duplicated. When exiting, please get a hand-stamp for re-entry. Guests without a hand stamp or unscanned lift ticket barcode will not be allowed back in.

NO RESERVATION

Guests that need to redeem passholder benefits, military discounts, or birthday/child/senior lift tickets should proceed to Bear Mountain or Snow Summit ticket windows.

LESSONS & RENTALS

Guests with advance rental and/or lesson reservations should proceed directly to the ticket windows at Bear Mountain or Snow Summit to check in, even if a lift ticket is included in your reservation.

DIRECT-TO-LIFT ACCESS

To reduce congestion in the Bear Mountain and Snow Summit base areas, BBMR offers direct-to-lift access for lift tickets purchased in advance. Guests with advance purchase reservations will receive a confirmation email with instructions on how to access their direct-to-lift ticket during their visit. Please note, all direct-to-lift tickets are assigned individual barcodes that are non-transferable and may not be duplicated.

BIRTHDAY TICKETS

Guests may receive one (1) free lift ticket, valid for same-day use at Bear Mountain and Snow Summit, on their legal date of birth. Guests must redeem at the ticket windows or at the BBMR Visitors Center in the Big Bear Lake Village on their legal date of birth. Valid ID required at time of redemption. Birthday lift tickets cannot be redeemed online, are not transferable, and may not be sold or redeemed for cash.

Birthday tickets are not limited, do not require an advance reservation, and do not count against daily lift ticket allotments.

20/21 PASSHOLDER FRIENDS & FAMILY

20/21 BBMR and Ikon Pass holder Friends & Family lift tickets receive 25% off the ticket window price. No blackouts, pricing subject to change. To redeem, visit the Bear Mountain or Snow Summit ticket windows. Family lift tickets cannot be redeemed online, are not transferable, and may not be sold or redeemed for cash.

Friends & Family lift tickets are not limited, do not require an advance reservation, and do not count against daily lift ticket allotments. For full details, visit the Friends & Family Lift Ticket page.

• Bear + Summit Midweek and all Child season passes do not qualify for Friends & Family lift ticket benefits
• Friends & Family lift tickets are date-specific and non-transferable; cancellation/refund requests will be issued based on the Activity Change & Cancelation Policy – review the refund page for full details
• Friends & Family lift tickets do not include passholder benefits such as in-resort discounts on lessons, rentals, and retail purchases

MILITARY TICKETS & VOUCHERS

Active and retired* military and their dependents receive 25% off ticket window rate for 1-day lift tickets and rentals with no blackout dates. To purchase, visit the Bear Mountain or Snow Summit ticket windows. Military lift tickets cannot be purchased online, are not transferable, and may not be sold or redeemed for cash.

Military tickets are not limited, do not require an advance reservation, and do not count against daily lift ticket allotments. Valid agency-issued ID required. Visit the Military page for full details.

*Military retirees must have at least 20 years of enlisted service.

MTP OFFICES

Military personnel can also purchase discounted lift tickets through participating MTP offices. Visit the Military page for details.

3rd PARTY VOUCHERS

To redeem 3rd party lift ticket vouchers, bring your voucher to the Bear Mountain or Snow Summit ticket windows. Please note, blackout* dates apply and season lengths may vary based on weather and other factors.

• All 3rd party sales are final and do not require advance reservations
• Vouchers must be redeemed in-person and are not subject to daily lift ticket availability
• 3rd party lift tickets are valid for full-day access and do not include Night Sessions

*Blackout dates: Jan. 23 & 30; Feb. 6, 13-14, 20 & 27; March 6 & 13

BOOK TICKETS

PASS PRESERVER

BBMR season passes are non-refundable and non-transferable, therefore we highly recommend adding Pass Preserver to your season pass purchases to insure against many unforeseen circumstances that may arise. For more information about adding Pass Preserver to your pass purchase please call 844.GO2.BEAR.

20/21 SEASON PASSES ARE NOT AVAILABLE TO PURCHASE

To provide the best experience possible for our guests this winter, 20/21 BBMR Anytime and Ikon season passes are no longer available to purchase. 21/22 season passes will go on sale in the spring. Check back for more details.

• Guests must wear face coverings when their vehicle window is down, speaking to resort staff, and in all parking lots while loading or unloading
• 20/21 BBMR and Ikon Pass holders park for free in all BBMR remote lots – not including upper lots – on a first-come, first-serve basis, subject to availability
• Annual premium parking passes provide access to the upper lot parking; designated parking area not offered until further notice

Parking is subject to availability. Prices and dates may change without notice.

PARKING TICKETS

• Guests and employees must wear face coverings at all times while riding BBMR shuttles/buses and practice social distancing at all pick up/drop off areas
• Open-air shuttles are equipped with grab handles and other means of support for standing passengers
• TIP: Wear gloves to avoid direct contact with surface areas
• Please allow extra time when traveling to/from BBMR to account for possible delays due to reduced operating capacities

SHUTTLE SCHEDULE

• Parents/guardians with a child lesson reservation may receive two (2) complimentary entry passes to supervise their children during their lesson
• Entry passes are available at the ticket windows and do not include access to any on-hill activities
• Parents/guardians may supervise their child/children from designated viewing areas and must follow all staff instructions during their visit
• Lesson class sizes have been reduced and vary depending on demand and availability
• Adult group lessons typically do not exceed 10 students; child group lessons are typically smaller
• TIP: Guests looking for smaller class sizes than what is offered for a group lesson may book a private lesson instead
• Face masks and social distancing is required during the entire class
• Failure to comply with posted guidelines and/or staff instructions will result in forfeiture of lesson reservation and removal from the resort
• To comply with current COVID-19 guidelines, guests who fail to attend their scheduled lesson time or arrive late will not be rescheduled
• TIP: See below for recommended arrival times based on lesson time/type; please allow additional time on weekends and holidays

If Your Lesson Start Time Is	Park By	Arrive to Ticket Windows By	Meet At
9:15AM (Groups Ages 13+)	6:45AM	7:45AM	Red Flag at 9AM
11:15AM (Groups Ages 13+)	8:45AM	9:45AM	Red Flag at 11AM
2:15PM (Group Ages 13+)	11:45AM	12:45PM	Red Flag at 2PM
9AM (Group Ages 5-12)	6:30AM	7:30AM	Outside the Adventure Academy at 8:45AM
1PM (Groups Ages 5-12)	10:30AM	11:30AM	Outside the Adventure Academy at 12:45PM
4PM Night Session (Groups Ages 13+)	Anytime after 2PM, no day parking ticket needed	Anytime after 2:30PM	Red Flag at 3:45PM
4PM Night Session (Groups Ages 8-12)	Anytime after 2PM, no day parking ticket needed	Anytime after 2:30PM	Outside the Adventure Academy at 3:45PM
9AM Private Lessons (All Ages)	6:30AM	7:30AM	Purple Flag at 8:45AM
1PM Private Lessons (All Ages)	10:30AM	11:30AM	Purple Flag at 12:45PM
2PM Private Lessons (All Ages)	11:30AM	12:30PM	Purple Flag at 1:45PM
3PM Private Lessons (All Ages)	12:30PM	1:30PM	Purple Flag at 2:45PM
4PM Private Lessons (All Ages)	Anytime after 2PM, no day parking ticket needed	Anytime after 2:30PM	Purple Flag at 3:45PM

BOOK LESSONS

• To comply with current COVID-19 guidelines, rental shop occupancy limits have been reduced
• BBMR has implemented a new digital que process for rental equipment pick-up
• When rental vouchers are issued at the ticket window, guests will be prompted to opt into a digital que to be notified via mobile device when they may enter the rental shop
• Guests must wear face coverings and practice social distancing in all rental shops
• Failure to comply with posted guidelines and/or staff instructions will result in forfeiture of rental equipment reservation and removal from the resort

*BBMR rental shops do not offer goggles, gloves, snow jackets, or hats/beanies. Additional items, including outerwear, hardgoods, and accessories, are available for purchase Big Bear Sports, located in the Bear Mountain and Snow Summit base areas.

RESERVE RENTALS

• Parents/guardians with a child tube park reservation may receive one (1) complimentary entry pass to supervise their children while tubing
• Entry passes are available at the ticket windows and do not include access to any on-hill activities
• Parents/guardians may supervise their children from designated viewing areas and must follow all staff instructions during their visit
• Guests must wear face coverings and practice social distancing in all public areas
• Failure to comply with posted guidelines and/or staff instructions will result in forfeiture of tube park privileges and removal from the resort
• To comply with current COVID-19 guidelines, guests who fail to attend their scheduled tube time or arrive late will not be rescheduled
• TIP: See below for recommended arrival times based on tube park reservation time; please allow additional time on weekends and holidays

If Your  Start Time Is	Park By	Arrive to Ticket Windows By
10AM	7:30AM	9:15AM
12PM	9:30AM	11:15AM
2PM	11:30AM	1:15PM
4PM	Anytime after 2PM, no day parking ticket needed	Anytime after 2:30PM

GET TUBING TICKETS

DINING

Limited dining options are available at Bear Mountain and Snow Summit with reduced capacities and enhanced sanitizing protocols, subject to change. Indoor seating and dining are currently unavailable, but increased outdoor seating and additional grab-and-go and quick-serve options are available at both mountains.

RESTROOMS

All public restrooms are sanitized frequently with intermittent closures for additional cleaning as needed.

LOCKER ROOMS

Seasonal and daily lockers are available for rent at Bear Mountain and Snow Summit with enhanced sanitizing protocols, subject to change. Locker rental purchases may be made using digital QR codes posted on each locker in lieu of a shared public kiosk.

TUNING & REPAIR SERVICES

Ski/snowboard repair services are available at Bear Mountain and Snow Summit with enhanced sanitizing protocols, subject to change.

RETAIL

Big Bear Sports at Bear Mountain and Snow Summit is open to the public with reduced capacities and enhanced sanitizing protocols in place, subject to change.

• Unsold garments will be removed from the sales floor for 24 hours after guest interaction
• Disposable head liners are available for helmet trials
• Unsold sunglasses and goggles will be disinfected after guest interaction
• Wireless chip readers have been installed at all points of sale to permit contactless guest check out.

PATROL/FIRST AID

ON-HILL EMERGENCY CONTACT NUMBER: 909.866.2447

Contact patrol for any safety-related issues. If there is an individual with an on-hill emergency and you do not have access to a phone, advise a BBMR employee of the nature and location of the incident and a description of any injured persons.

If you sustain a minor injury that requires medical attention, visit the Patrol office in the Bear Mountain and Snow Summit base areas.

PATROL SANITIZING PROCEDURES

• Employees must wear face coverings when in public and/or interacting with guests
• Frequent hand washing and/or hand sanitizer use by employees between guest interactions; single-use gloves may also be used when appropriate
• Regular sanitization of public areas and surfaces, such as door handles/handrails, patient beds/transports, and counters
• Non-emergency transportation limited to open-air vehicles
• Guests must wear a face covering when enclosed vehicle transport is required
• Reduced medical room occupancy to accommodate physical distancing guidelines

SECURITY SANITIZING PROCEDURES

• Employees must wear face coverings when in public and/or interacting with guests
• Frequent hand washing and/or hand sanitizer use by employees between guest interactions; single-use gloves may also be used when appropriate
• Regular sanitization of public areas and surfaces, such as door handles/handrails, guest seating, and counters
• Reduced security office occupancy to accommodate physical distancing guidelines
• Guests must wear a face covering when indoors or unable to maintain physical distancing guidelines

TRAIL CREW SANITIZING PROCEDURES

• Employees must wear face coverings when in public and/or interacting with guests
• Frequent hand washing and/or hand sanitizer use by employees between guest interactions; single-use gloves may also be used when appropriate
• Monitor trail capacity and encourage physical distancing of guests on trails and in the base areas

OPERATING GUIDELINES

BBMR’s new operating guidelines are posted throughout the resort, including all points of entry in the Bear Mountain and Snow Summit base areas, lift lines, locker rooms, rental/repair/retail shops, and dining locations. Additionally, the following sanitation protocols have been implemented:

• Employees must wear face coverings when in public unless stationed behind protective glass (ex. ticket windows)
• Employees have been educated on known symptoms of COVID-19 and instructed to stay home if they feel unwell
• An Incident Management Team (IMT) has been established to address guest concerns and adjust operating practices as needed.

IN-RESORT SANITIZING PROCEDURES

We have also increased the frequency of sanitizing all public areas and surfaces at Bear Mountain and Snow Summit, including restrooms, ticket windows, locker rooms, rental/repair/retail shops, dining locations, seating areas, door handles and handrails, elevators and elevator buttons, and ATMs.