OPERATING GUIDELINES

BBMR’s new operating guidelines are posted throughout the resort, including all points of entry in the base area, lift lines, and dining/retail locations. Additionally, new sanitation protocols have been implemented:

• Employees must wear face coverings when in public unless stationed behind protective glass (ex. ticket windows)
• Employees have been educated on known symptoms of COVID-19 and instructed to stay home if they feel unwell
• An Incident Management Team (IMT) has been established to address guest concerns and adjust operating practices as needed.

IN-RESORT SANITIZING PROCEDURES

BBMR uses sanitizing products that have been proven to be effective against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning products.

We have also increased the frequency of sanitizing all public areas and surfaces at Bear Mountain and Snow Summit, including restrooms, ticket windows, dining/retail counters, seating areas, door handles and handrails, elevators and elevator buttons, lockers, and ATMs.

TICKETS

Have your barcode/reservation ready before arriving at the base area and check in at the designated guest entry points. To avoid crowds, we recommend heading to the gates located near the Adventure Academy at Snow Summit and the staircase to the left of Silver Mountain Eatery at Bear Mountain to check in.

RENTALS & LESSONS

Guests with advance rental and/or lesson reservations should proceed directly to the ticket windows at Bear Mountain or Snow Summit to check in, even if a lift ticket is included in your reservation. 

 

DIRECT-TO-LIFT ACCESS

BBMR offers direct-to-lift access for lift tickets purchased in advance to reduce congestion in the Bear Mountain and Snow Summit base areas. Guests with advance purchase reservations will receive a confirmation email with instructions on how to access their direct-to-lift ticket during their visit. Please note, all direct-to-lift tickets are assigned individual barcodes that are non-transferable and may not be duplicated.

TICKET WINDOWS

To aid in the wellbeing of our guests and employees, plexiglass barriers and social distancing markers have been installed at all guest-facing points of sale. Guests should wear face coverings in all public areas and practice social distancing at all times by maintaining at least 6 feet of separation from individuals not in their traveling party.

CHAIRLIFT CAPACITY

Lift lines have been reconfigured with social distancing markers and chairlift loading capacity has been reduced until further notice. Guests are advised to only ride lifts with others in their traveling party.

Pass Preserver: BBMR season passes are non-refundable and non-transferable, therefore we highly recommend adding Pass Preserver to your season pass purchases to insure against many unforeseen circumstances that may arise. For more information about adding Pass Preserver to your pass purchase please call 844.GO2.BEAR.

WEEKEND & HOLIDAY DATES

December: 12-13, 18-31
January: 1-3, 5-10, 15-18, 22-24, 29-31
February: 5-7, 12-15, 19-21, 26-28
March: 5-7, 12-14, 19-21, 26-28

Parking is subject to availability. Prices and dates may change without notice.

BBMR parking spaces are limited and available on a first-come, first-serve basis. When arriving to Big Bear, please follow posted signs and/or staff directions to be directed to the nearest available lot. Free remote lot shuttle service is available to/from Bear Mountain and Snow Summit on dates when remote lots are open to the public. BBMR highly recommends guests refrain from walking to/from remote lots.

Guests with advance lesson reservations should proceed directly to the ticket windows at Bear Mountain or Snow Summit to check in, even if a lift ticket is included in your reservation.

Guests with advance rental and/or lesson reservations should proceed directly to the ticket windows at Bear Mountain or Snow Summit to check in, even if a lift ticket is included in your reservation.

DINING

Limited dining options are available at Bear Mountain and Snow Summit with reduced capacities and enhanced sanitizing protocols, subject to change. Indoor dining seating is currently unavailable and increased outdoor seating and additional grab-and-go and quick-serve options are available at both mountains.

RESTROOMS

All public restrooms are sanitized frequently with intermittent closures for additional cleaning as needed.

LOCKER ROOMS

Seasonal and daily rental lockers are available at Bear Mountain and Snow Summit with enhanced sanitizing protocols, subject to change.

TUNING & REPAIR SERVICES

Ski/snowboard repair services are available at Bear Mountain and Snow Summit with enhanced sanitizing protocols, subject to change.

RETAIL

Big Bear Sports at Bear Mountain and Snow Summit is open to the public with reduced capacities and enhanced sanitizing protocols in place, subject to change.

- Unsold garments will be removed from the sales floor for 24 hours after guest interaction
- Disposable head liners will be provided for helmet trials
- Unsold sunglasses and goggles will be disinfected after guest interaction

Wireless chip readers have been installed at all points of sale to permit contactless guest check out.

PATROL/FIRST AID

ON-HILL EMERGENCY CONTACT NUMBER: 909.866.2447

Contact patrol for any safety-related issues. If there is an individual with an on-hill emergency and you do not have access to a phone, advise a BBMR employee of the nature and location of the incident and a description of any injured persons.

If you sustain a minor injury that requires medical attention, visit the Patrol office in the Bear Mountain and Snow Summit base areas.

PATROL SANITIZING PROCEDURES

-Employees must wear face coverings when in public and/or interacting with guests
-Frequent hand washing and/or hand sanitizer use by employees between guest interactions; single-use gloves may also be used when appropriate
-Regular sanitization of public areas and surfaces, such as door handles/handrails, patient beds/transports, and counters
-Non-emergency transportation limited to open-air vehicles
-Guests must wear a face covering when enclosed vehicle transport is required
Reduced medical room occupancy to accommodate physical distancing guidelines

SECURITY SANITIZING PROCEDURES

-Employees must wear face coverings when in public and/or interacting with guests
-Frequent hand washing and/or hand sanitizer use by employees between guest interactions; single-use gloves may also be used when appropriate
-Regular sanitization of public areas and surfaces, such as door handles/handrails, guest seating, and counters
-Reduced security office occupancy to accommodate physical distancing guidelines
-Guests must wear a face covering when indoors or unable to maintain physical distancing guidelines

TRAIL CREW SANITIZING PROCEDURES

-Employees must wear face coverings when in public and/or interacting with guests
-Frequent hand washing and/or hand sanitizer use by employees between guest interactions; single-use gloves may also be used when appropriate
-Monitor trail capacity and encourage physical distancing of guests on trails and in the base areas