UPDATED 11:30AM SEPTEMBER 14
The health and well-being of Alterra Mountain Company guests, employees, and local communities has and will always be our company’s highest priority. Since last winter’s resort closures, our teams have been working to develop operating plans and protocols designed to mitigate the spread of COVID-19. We are intently focused on complying with local, county, and state regulations and offering the best guest experience possible for the 20/21 season. The effectiveness of these plans will rely on your cooperation with our enforcement of face coverings, social distancing and crowd management on and off the mountain.
This effort starts with controlling resort visitation levels to avoid overcrowding. We are prioritizing access for season pass holders and will tightly regulate the number of daily lift tickets that will be available by advance purchase only. To this end, walk-up window sales will be eliminated, and the sale of most undated lift ticket products will be discontinued until further notice.
The pandemic has disrupted our lives in so many unpredictable ways. Medical professionals and scientists tell us that this constantly changing dynamic will likely continue until effective vaccines and therapeutics are developed and become available to the general public. Alterra Mountain Company and our destinations are committed to staying on top of the inevitable changes to come as best practices and health regulations throughout the two countries, six states, three Canadian provinces and 15 mountain communities in which we operate rapidly evolve. Our teams will communicate these changes to you as soon as possible so we can all adjust and plan accordingly.
Like you, I’m excited to get back to winter and the skiing and riding to come. These unprecedented times will continue to challenge us and will require tolerance and effort by all of us to help keep each other healthy and our destinations open for your enjoyment.
I look forward to seeing you on the mountain.
Chief Executive Officer
Alterra Mountain Company
READ WINTER GUIDELINES
UPDATED 2PM JULY 28
MTB lessons and rentals, the repair shop, and all Basecamp activities – including the climbing wall, Euro Bungee trampoline, zip line, Quick Jump free fall, Grizzly Ridge Tube Park, and Summit Mining Co. – are available.
UPDATED 4PM JULY 21
MTB lessons and rentals, the repair shop, and all Basecamp activities – including the climbing wall, Euro Bungee trampoline, zip line, Quick Jump free fall, Grizzly Ridge Tube Park, and Summit Mining Co. – will be unavailable until further notice. Please check back for updates.
READ UPDATED GUIDELINES
UPDATED 9:00AM JULY 2
The city of Big Bear Lake has postponed this year's 4th of July Fireworks Spectacular in response to the recent escalation of COVID-19 in Southern California.
READ FULL UPDATE
UPDATED 9AM MAY 25
The city of Big Bear Lake will enact its own plan regarding how to re-open Big Bear Lake. While this guidance will provide the clarity businesses need to begin to legally operate, it is important that all businesses in Big Bear Lake hold themselves to the highest level of safety and cleanliness to ensure the business community continues to have the trust of it’s residents and visitors.
READ THE TOWN'S GUIDELINES
UPDATED 6:45PM MAY 15
Big Bear Mountain Resort is excited to announce the Summit Bike Park will open for the Summer 2020 season
with daily operations starting on June 12, 2020. Plan ahead by purchasing a season pass
or lift tickets
Please review our updated summer operating plan before booking your next outdoor adventure and be sure to check back for additional updates, including hours of operations
, social distancing and more as they become available.
READ BIKE PARK GUIDELINES
UPDATED 3PM MAY 7
We are excited to announce the opening of Bear Mountain Golf Course
, on May 20, 2020, for the summer operating season. Plan ahead by purchasing a season pass
today or booking tee times
in advance starting May 11.
As the Coronavirus (COVID-19) has become a global public health issue affecting people around the world and close to home, Big Bear Mountain Resort wants to reassure our valued guests that your health, safety, and well-being are of the utmost importance to us. To provide a safe and healthy environment for our guests, we have developed an operating plan that adheres to the CDC's COVID-19 guidelines and will be reviewed/revised as conditions permit. In accordance with the Order of the Health Officer of the County of San Bernardino County for the Control of COVID-19
, face masks will be required at all times for anyone entering the Pro Shop or driving range.
Please review the social distancing operating plan before making a reservation
and be sure to check back additional course updates, including hours of operations
, social distancing and face mask requirements, and more as they become available.
READ GOLF GUIDELINES
UPDATED 5PM MARCH 14
After careful thought and deliberation of our duty in the face of the COVID-19 (Coronavirus) outbreak, and in what I believe is in the best interest of our guests, employees and local communities, Alterra Mountain Company will suspend operations at our 15 North American ski resorts, starting the morning of Sunday, March 15, until further notice. All lift operations, food and beverage, retail and rental services will be closed until further notice.
Alterra Mountain Company destinations are Steamboat and Winter Park in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. (CMH Heli-Skiing & Summer Adventures will continue to operate through Tuesday, March 17.)
Each resort will work directly with guests in canceling their visit and will provide refunds to those who have hotel and other bookings during this closure period. We anticipate heavy call volume over the next several days and appreciate guests’ patience as we work hard to respond to all inquiries.
I sincerely apologize for the inconvenience this short notice will undoubtedly create. We look forward to welcoming you back to the mountains as circumstances improve.
Chief Executive Officer
Alterra Mountain Company
If you would like to speak to a resort specialist about a reservation or purchase, we are available Monday - Friday, 8AM-4PM.
Please keep up with regular updates regarding Big Bear Lake and see changes to local business hours and closures on BigBear.com's website.