Whether you need to rent equipment, speak to someone about your reservation, or learn more about parking, you'll find several services around the resort to ensure you have a great day on the hill.
If you're looking for assistance with your pre-paid reservation or want to purchase a season pass in-person, visit the Guest Services office located near the ticket windows at Bear Mountain and Snow Summit.
EMERGENCIES / SKI PATROL
On-Hill Emergency Contact Number: 909.866.2447
Contact ski patrol for any safety related issues. If there is an individual with an on-hill emergency and you do not have access to a phone, advise a lift operator or any uniformed employee of the nature and location of the injury and a description of the injured person.
If you are hurt and don't need serious medical attention, visit one of our ski patrol offices located at the base and top of both mountains. To speak to ski patrol, call Snow Summit 909.366.4948
| Bear Mountain 909.584.0218
Free Wifi on BBMRPublic
Big Bear Mountain Resort offers free wifi throughout the resort. Connect your wifi to BBMRPublic and accept the terms and conditions.
DROP-OFF ZONE & ACCESSIBLE PARKING
Big Bear Mountain Resort guests are welcome to use the guest drop-off zone for easy loading/unloading of belongings and equipment. Turn on your hazard lights and follow the orange parking lot signs.
If you are looking for accessible parking, there are a handful of spaces identified with a sign, located on level ground, directly in front of each resort. Please leave your handicap marker in a very visible spot.
LEARN MORE ABOUT PARKING
TUNING & REPAIR SERVICES
We offer state of the art tuning and repair services on-site. These repair shops and services are available for all skis and snowboards at both Bear Mountain near the rental shop and Snow Summit near patrol and the slopeside rental shop.
VIEW DETAILS & PRICING
Looking to make quick adjustments yourself? We offer FREE tool benches with miscellaneous tools for tune ups. These stations are located at Snow Summit at the top of chair 1 or in the base area near the slopeside rental and locker rooms, and at Bear Mountain at the top of chair 9 or in the base area across from guest services.
We offer convenient slopeside equipment storage, offering single-use, day-use and season lockers at Bear Mountain and Snow Summit.
LOST & FOUND / SECURITY
If you dropped your glove from the chairlift, someone may have turned it in. Call or drop by our Lost & Found locations in-person to inquire about any missing items.
Located in the building labeled "Main Offices". If you're looking at the slopes, it will be the last building to the right.
Located next to the United States Adaptive Recreation Center (USARC) tunnel and Ski Patrol offices.
FREE INTER-MOUNTAIN SHUTTLE
Leave your car in the parking lot and take the free 10-minute shuttle ride between Bear Mountain and Snow Summit.
RENTAL CONCIERGE SERVICE
Save time and get fitted at your cabin or hotel room. Big Bear Mountain Resort can send a rental representative to your lodging property and your rental equipment waiting in a designated locker at the property of your choice on the day of your reservation.
GET MORE DETAILS
*Available for lodging properties in 92314 and 92315 zip codes only. Concierge service is an upgrade/add-on product and is not included with standard advance rental equipment reservations. Concierge reservations must be made at least 2 days in advance to confirm availability.
Big Bear Mountain Resort does not offer any on-site child care services.
If you have a child that is age 4 or older, we recommend you getting them set up in a ski or snowboard lesson. Our wonderful and attentive coaches allow our little guests to progress at their own pace in a fun-based group environment.
CHECK OUT LESSONS
Whether you forgot something at home, or simply want to treat yourself to new gear, Big Bear Sports features ski/snowboard gear, shirts, sweaters, beanies, Souvenir, and more. We're your one stop shop for any adventure needs, conveniently located in the base area at each resort.
LEARN ABOUT RETAIL
FOOD & BEVERAGE CATERING
Whether you’re planning an outing for a wedding, family reunion, or corporate meeting, our Food & Beverage team will help you plan for it.
BEAR MOUNTAIN BASE AREA MAP
SNOW SUMMIT BASE AREA MAP
Coming soon! Check back.