The following refund and cancellation policy covers all BBMR lift tickets, lessons, rentals, and all other activity products.
Activity Change Policy
Guests who modify or cancel a product/activity at least 7 days prior to their reservation date will receive a full refund, after a $35 change/cancellation fee. Guests who modify or cancel a product/activity within 7 days, up to 4:00 p.m. the day before their reservation date will receive an Activity Change Credit for the full amount of their product/activity. Any product/activity modifications or cancellations made after 4:00 p.m. the day before the reservation date will result in a full forfeit. Activity Change Credits issued during the Summer 2017 season must be redeemed by October 22, 2017. Any Activity Change Credits unused after October 22, 2017 will be forfeited.
Activity Change Credits cannot be issued or redeemed for season passes, gift cards, pass cash, season lockers, concerts/events, promotional items[,] or and food and beverage products since these items are non-refundable.
For additional information/questions regarding the BBMR refund and cancellation policy or Activity Change Credits please call 844-GO2-BEAR (844.462.2327
All visitors riding on Big Bear Mountain Resort property must complete a liability release prior to using the facilities. Save time by completing the form online.
For minors, a release must be completed by a parent or guardian.