Whether you need to rent equipment, speak to someone about your reservation, or learn more about parking, you'll find several services around the resort to ensure you have a great day on the hill.
If you're looking for assistance with your pre-paid reservation or want to purchase a season pass in-person this summer, visit the Adventure Academy at Snow Summit.
EMERGENCIES / PATROL
ON-HiLL EMERGENCY CONTACT NUMBER: 909.866.2447
Contact patrol for any safety related issues. If there is an individual with an on-hill emergency and you do not have access to a phone, advise a lift operator or any uniformed employee of the nature and location of the injury and a description of the injured person.
If you are hurt and don't need serious medical attention, visit our patrol office located at the base and top of Snow Summit. To speak to patrol, call 909.866.5766
, ext 264.
FREE WIFI ON BBMRPUBLIC
Big Bear Mountain Resort offers free wifi throughout the resort. Connect your wifi to BBMRPublic and accept the terms and conditions.
DROP-OFF ZONE & ACCESSIBLE PARKING
Big Bear Mountain Resort guests are welcome to use the guest drop-off zone for easy loading/unloading of belongings and equipment. Turn on your hazard lights and follow the orange parking lot signs.
If you are looking for accessible parking, there are a handful of spaces identified with a sign, located on level ground, directly in front of each resort. Please leave your handicap marker in a very visible spot.
TUNING & REPAIR SERVICES
We offer state of the art tuning and repair services on-site. These services are available for all mountain bikes at the Adventure Academy at Snow Summit. Services include full service repairs, brake bleeds, tuning derailleurs, changing cables, flat repairs, and more.
We offer convenient slopeside equipment storage, offering single-use, day-use and season lockers at Snow Summit.
LOST & FOUND / SECURITY
If you dropped your glove from the chairlift, someone may have turned it in. Call or drop by our Lost & Found locations in-person to inquire about any missing items.
Located in the building labeled "Main Offices". If you're looking at the slopes, it will be the last building to the right.
Big Bear Mountain Resort does not offer any on-site child care services.
If you have a child that is age 6 or older, we recommend you getting them set up in a summer day camp.
Whether you forgot something at home, or simply want to treat yourself to new gear, Big Bear Sports features mountain biking and hiking gear, shirts, souvenir, and more. We're your one stop shop for any adventure needs, conveniently located in the base area.
LEARN ABOUT RETAIL