The following information is meant to assist individuals with disabilities in determining whether or not to take advantage of the goods and services offered at Big Bear Mountain Resort. Please feel free to let us know how we’re doing - any feedback on the accessibility of Big Bear Mountain Resort is welcome and encouraged.
Mail: Big Bear Mountain Resort
PO BOX 77
Big Bear Lake, CA 92135
At Big Bear Mountain Resort, we strive to create unforgettable experiences for every visitor. Our ultimate goal is to provide an inclusive environment where great memories are made … A place where you will find the same opportunity to access the same services in the same place and the same way as other guests in a manner that respects your dignity and independence. However, this goal comes with its own set of challenges; mainly two:
Big Bear Mountain Resort was originally constructed in the 1946 and since then there have been only minor alterations up until 1990. The alterations were constructed per the building codes that were in effect at the time of each remodel, but pre 1990 ADA.
For many months of the year Big Bear Mountain Resort is covered with snow and ice and conditions change on a daily basis, making it difficult to provide and maintain “stable, slip-resistant” surfaces along paths of travel. As an ADA Title III Public Accommodation facility, we continue to remove architectural barriers through the “readily achievable” standard of the ADA. Having recently completed a review of our property through a Certified Access Specialist (CASp), Bear Mountain and Snow Summit are nearly complete in providing accessibility per a prioritized list and to the maximum extent possible.
Security can be contacted and they will personally serve any guest who requests assistance.
Lifts at Big Bear Mountain Resort are capable of accommodating mono-skis, bi-skis, and outriggers. For use of any other assistive devices on-slope, please contact Guest Services. Guests must be able to safely embark and disembark the lifts independently. Guests with limited mobility may require the assistance of a support person.
Discounted ticket rates are published on the website and available to anyone who qualifies. Big Bear Mountain Resort does not offer special ticket discounts to people with disabilities. However, an accompanying companion or support person is eligible to receive a free ticket. Guests who wish to receive a free companion/support ticket must go to Guest Services and may be asked for “proof of disability” in order to qualify for this advantage.
Big Bear Mountain Resort does not offer adaptive equipment rentals at this time (see Lessons section below).
Currently approved adaptive equipment for on-slope skiing/riding includes: mono-skies, bi-skies, and outriggers. Sleds, tubes, saucers, toboggans, snow/ski bikes, and any other such snow play equipment are not currently approved for use at Big Bear Mountain Resort (more information below in the Mobility Devices section).
SPECIAL LIFT LINE PRIORITY
All guests receive standard lift line priority. If you have a disability that affects your ability to stand in the lift line, please visit Guest Services and speak to a representative for more information.
Big Bear Mountain Resort is proud to sponsor the United States Adaptive Recreation Center (USARC). USARC provides skiing and snowboarding to adaptive athletes of all ages. USARC uses the best adaptive equipment, the most effective teaching techniques available, and private one-on-one instruction to maximize each participant’s potential for success. Visit usarc.org for more information on the first, full-time, on-site, adaptive ski school in Southern California.
On-site accessible parking is located as near as practicable to primary entrances, on the paved areas of the property. Please note that Parking Control operates in a manner responsive to the needs of our guests who display state-authorized DMV disabled person (DP) or disabled veteran (DV) license plates, a placard, or a permit. Persons issued state plates, a placard, or a permit must have a state issued disabled I.D. card in their possession.
RESTROOMS AND CHANGING AREAS
There are wheelchair accessible washrooms at (or near) the following locations in the base area: Patrol/First Aid, Food Court, and the ground floor of Administration.
Interior and exterior food and bar service is provided at all base area locations of Big Bear Mountain Resort. Please feel free to ask any restaurant Supervisor for assistance in their restaurants.
Big Bear Mountain Resort welcomes service animals in all public areas of our premises, as long as the service animal is under control and housebroken. Service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. A service animal must be leashed unless either the handler is unable because of a disability to use a leash, or the use of a leash would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control (e.g. voice control, signals, or other effective means).
During the winter season, the use of service animals on ski lifts and ski terrain is prohibited because it directly conflicts with Snow Summit and Bear Mountain’s safety requirements and impedes the reasonably safe operation of on-slope activities. These safety concerns include the real potential for conflicts between service animals and skiers or riders; compounded further by the large volume of slope and trail use. These safety requirements are based on actual risks and are not intended to be discriminatory in any way. If you require a service animal that is restricted from an area or activity, please inquire with Guest Services to see if an alternative arrangement can be made.
Note: Other animals, whether wild or domestic, do not qualify as service animals. Dogs that are not trained to perform tasks that mitigate the effects of a disability, including dogs that are used purely for emotional support, are not service animals.
Big Bear Mountain Resort allows the use of wheel chairs and other manually operated mobility devices in all areas of the resort open to the public for pedestrian use. Big Bear Mountain Resort will make all reasonable accommodations in allowing other power-driven mobility devices (OPDMD) to access all base area facilities.
Big Bear Mountain Resort operates under a Special Use Permit issued by United States Forest Service. The Special Use Permit prohibits the use of motorized vehicles, including OPDMDs, by members of the public on-slope or within the permit area. This decision is based on actual safety risks and other assessment factors and is not intended to be discriminatory in any way.