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REFUND REQUEST FORM

Big Bear Mountain Resort offers online refund requests for the 2020/21 winter season. In order for your request to be completed, you will need to answer all questions below fully. Once submitted, please allow up to 5 days for a response from our reservations specialists. 

Looking to just change the date or adjust your reservation instead of cancel? You will have to call us at 844.GO2.BEAR to speak to a live agent for any specific requests.

START REQUEST


WHICH PRODUCT(S) DO YOU WANT TO CANCEL?




Do you want to cancel the entire reservation or partial?


If you chose partial, please let us know which guest and which products



SELECT THE PRODUCT(S) YOU WANT TO CANCEL





SELECT THE PRODUCT(S) YOU WANT TO CANCEL





SELECT THE PRODUCT(S) YOU WANT TO CANCEL



SELECT THE PRODUCT(S) YOU WANT TO CANCEL





SELECT THE PRODUCT(S) YOU WANT TO CANCEL





Is there anyone else in your reservation that needs to cancel? Please list in the box.



If a product is not listed as an option above, it is non-refundable and non-transferable.

DO YOU NEED TO CANCEL DAY PARKING TICKET(S)?

PICK ONE

REFUND & CANCELATION POLICY


You can change or cancel your lift ticket, lesson, rental, or activity reservation up to 3 full days prior to the scheduled date for a full refund. Changes or cancellations made within 3 days, up until the day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee). Same day changes, cancellations, or failure to show up to your activity will result in a full forfeit of your payment.

Choose what best describes your refund request:

PICK ONE

Same-day requests are not applicable. It will result in a full forfeit of your payment. If you are wanting to change your reservation to another date, you will need to call us. Change requests are not applicable in this form. Pricing subject to change based on the new reservation date. 2019/20 Costco or Liftopia tickets cannot be refunded or used for the 2020/21 winter season.