Big Bear Mountain Resort offers online refund requests for the 2020/21 winter season. In order for your request to be completed, you will need to answer all questions below fully. Once submitted, please allow up to 5 days for a response from our reservations specialists.
Looking to just change the date or adjust your reservation instead of cancel? You will have to call us at 844.GO2.BEAR to speak to a live agent for any specific requests.
WHICH PRODUCT(S) DO YOU WANT TO CANCEL?
If you chose partial, please let us know which guest and which products
Is there anyone else in your reservation that needs to cancel? Please list in the box.
If a product is not listed as an option above, it is non-refundable and non-transferable.
DO YOU NEED TO CANCEL DAY PARKING TICKET(S)?
REFUND & CANCELATION POLICY
You can change or cancel your lift ticket, lesson, rental, or activity reservation up to 3 full days prior to the scheduled date for a full refund. Changes or cancellations made within 3 days, up until the
day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee). Same-day changes or cancellations of your activity will result in a full forfeit of your payment.
Choose what best describes your refund request:
Same-day requests are not applicable. It will result in a full forfeit of your payment. If you are wanting to change your reservation to another date, you will need to call us. Change requests are not applicable in this form. Pricing subject
to change based on the new reservation date. 2019/20 Costco or Liftopia tickets cannot be refunded or used for the 2020/21 winter season.