Plans Change – We Understand
Refunds & Activity Change Vouchers
You can change or cancel your lift ticket, lesson, rental or activity reservation up to 3 full days prior to the scheduled date for a full refund less a $35 fee. Changes or cancellations made within 3 days, up until 4PM the day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee). Changes or cancellations after 4PM the day prior to your activity will result in a full forfeit of your payment.
Activity Change Vouchers are good for one calendar year from date of issue. They can only be used towards the payment of activities at Bear Mountain, Snow Summit, Mammoth Mountain, and June Mountain. Vouchers are NOT valid for payment towards season passes, gift cards, PassCash, season lockers, concerts/events, promotional items, or at dining and shopping venues (including BigBearMountainResortStore.com and MammothMountainStore.com). Vouchers are non-refundable.
Using Your Activity Vouchers
To use your voucher at BBMR, present it at the activity location, or you can purchase in advance by calling 844.GO2.BEAR by 6PM the day prior to your selected activity. Some activities require a longer advanced purchase time frame – check for special instructions below.
To use your voucher at one of the other resorts, check that resort's website for special instructions:
Bike Park or Scenic Sky Chair Lift Tickets
Purchase in advance or present your voucher at the Adventure Academy at Snow Summit for bike park or Scenic Sky Chair tickets.
BIKE INFO
SKY CHAIR INFO
Bike Rentals
Purchase in advance at least 2 days ahead for bike rentals. Vouchers can be used same day at the Adventure Academy at Snow Summit based on equipment availability.
RENTALS INFO
Bike Lessons
Purchase in advance at least 2 days ahead for bike lessons. Vouchers can be used same day at the Adventure Academy at Snow Summit based on instructor availability
LESSON INFO
Basecamp Activities
Purchase in advance or present your voucher at the Adventure Academy at Snow Summit to purchase Kids Adventure Passes or individual climb, zip or bungee activity sessions.
BASECAMP INFO
Bear Mountain Golf Course
Purchase in advance or present your voucher at the Pro Shop to to pay for green fees – reserve your tee time by calling 909.585.8002.
GOLF INFO
Lift Tickets
Purchase in advance or present your voucher at any open ticket window for single or multi-day lift tickets.
TICKETS INFO
Rentals & Demos
Purchase in advance at least 1 day ahead (by 12PM) for ski or snowboard rentals or demos. Vouchers can be used same day based on equipment availability.
RENTALS INFO
Ski & Snowboard Lessons
Purchase in advance at least 1 day ahead for ski or snowboard lessons. Vouchers can be used at the ticket window same day based on instructor availability.
LESSONS INFO
Grizzly Ridge Tube Park
Purchase in advance at least 2 days ahead for snow tubing sessions. Vouchers can be used same day based on equipment availability.
TUBE PARK INFO