Today

29°F

Daily Message

Due to the ongoing coronavirus (COVID-19) outbreak, Big Bear Mountain Resort is suspending all operations until further notice in order to serve the best interests of our guests, employees, and local community. If you have pre-purchased tickets, get the details on what to do next.

PLEASE NOTE: THERE IS NO UPHILL SKIING/SNOWBOARDING ALLOWED.

3-Day Forecast

Tue

61° 35°

Wed

57° 33°

Thu

56° 32°

New Snow

0"

24 HRS

0"

48 HRS

5"

72 HRS

Base Depth

30"

BBMR Base

36"

BBMR Peak

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Full Report

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Webcams

Activity Change & Cancellation Policy

COVID-19: CHANGE/CANCELLATION

Due to the ongoing coronavirus (COVID-19) outbreak, BBMR is suspending all operations until further notice in order to serve the best interests of our guests, employees, and local community.

Direct Bookings
Lift ticket, rental, and lesson reservations made via BigBearMountainResort.com, 844.GO2.BEAR, or in-person for March 15 and beyond are 100% refundable with no cancellation fee, up to 24 hours prior to the reservation date. Please call 844.GO2.BEAR or email info@bbmr.com for questions regarding your upcoming reservation. We may be experiencing high call volumes and appreciate your patience. Email requests will be reviewed in the order received and may take up to 72 hours for response. Please specify if you would like an Activity Change Voucher or refund.

Third Party Tickets
If your tickets were purchased through a third party such as Costco or REI, please contact the organization that issued your tickets. Please note, Costco tickets must be returned in full, no partial use refunds. All REI stores are currently closed, but their call center is still available at 800.426.4840, Monday-Friday from 5AM-10PM PT and Saturday-Sunday from 6AM-9PM PT. Military personnel who purchased tickets on-base should contact their local ticket office for refunds/cancellations.

Corporate Tickets
All inquiries for tickets purchased through a corporate partner should be directed to the organization that made the reservation for review/processing.

PLANS CHANGE & WE UNDERSTAND

You can change or cancel your lift ticket, lesson, rental or activity reservation up to 3 full days prior to the scheduled date for a full refund with a $35 fee by calling 844.GO2.BEAR. Changes or cancellations made within 3 days, up until 4PM the day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee). Changes or cancellations after 4PM the day prior to your activity will result in a full forfeit of your payment. Activity Change Vouchers are good for one calendar year from date of issue. They can only be used towards the payment of activities at Bear Mountain, Snow Summit, Mammoth Mountain, and June Mountain.

PRODUCTS NOT VALID FOR REFUNDS AND VOUCHERS NOT VALID FOR PAYMENT TOWARDS

Season Passes
Gift Cards
Parking Passes
Seasonal Lockers
Concerts/Event Tickets
Promotional Items
Dining Venues
Shopping Venues (including BigBearMountainResortStore.com and MammothMountainStore.com)

Vouchers are non-refundable and cannot be refunded once redeemed.

USING YOUR ACTIVITY VOUCHERS

To use your voucher at BBMR, present it at the activity location, or you can purchase in advance by calling 844.GO2.BEAR by 4PM the day prior to your selected activity. Some activities require a longer advanced purchase time frame – check for special instructions below. All sales are final.

To use your voucher at one of the other resorts, check that resort's website for special instructions:

MAMMOTH | JUNE MOUNTAIN

WINTER ACTIVITIES

Lift Tickets

Purchase in advance or present your voucher at any open ticket window for single or multi-day lift tickets.

TICKETS INFO

Rentals & Demos

Purchase in advance at least 1 day ahead (by 12PM) for ski or snowboard rentals or demos. Vouchers can be used same day based on equipment availability.

RENTALS INFO

Ski & Snowboard Lessons

Purchase in advance at least 1 day ahead for ski or snowboard lessons. Vouchers can be used at the ticket window same day based on instructor availability.

LESSONS INFO

Grizzly Ridge Tube Park

Purchase in advance at least 2 days ahead for snow tubing sessions. Vouchers can be used same day based on equipment availability.

TUBE PARK INFO

SUMMER ACTIVITIES

Bike Park or Scenic Sky Chair Lift Tickets

Purchase in advance or present your voucher at the Adventure Academy at Snow Summit for bike park or Scenic Sky Chair tickets.

BIKE INFO
SKY CHAIR INFO

Bike Rentals

Purchase in advance at least 2 days ahead for bike rentals. Vouchers can be used same day at the Adventure Academy at Snow Summit based on equipment availability.

RENTALS INFO

Bike Lessons

Purchase in advance at least 2 days ahead for bike lessons. Vouchers can be used same day at the Adventure Academy at Snow Summit based on instructor availability

LESSON INFO

Basecamp Activities

Purchase in advance or present your voucher at the Adventure Academy at Snow Summit to purchase Kids Adventure Passes or individual climb, zip or bungee activity sessions.

BASECAMP INFO

Other Base Area Activities