The following policy covers tickets, lessons, rentals, Sky Chair, and all other activity products.
Activity Change Policy
If you change or cancel 7 days prior to your activity, you will receive a refund, less a $35 change/cancellation fee. If you change or cancel within 7 days, up until 4 pm the day before your scheduled activity, you will be issued an Activity Change Credit. Any changes or cancellations made after 4 pm, the day before your scheduled activity, will result in a full forfeit. Issued Activity Change credits must be redeemed by October 15, 2016, for tickets and reloads, lessons, rentals, Sky Chair, or all other activity products. Any unused portion of the Activity Change credit will be forfeited.
Activity Change credits cannot be issued or redeemed for season passes, gift cards, pass cash, season lockers, concerts/events, promotional items and food and beverage products. These items are non-refundable.
A release of liability is required for all summer activities. To save time when you arrive, please click here to complete your release in advance. A liability release is required for each person participating in summer activities. For minors, a parent or guardian will need to complete the release.
If you have questions call 844-GO2-BEAR (844.462.2327). We look forward to seeing you at Big Bear Mountain Resorts.